Real-time interactive directory

• US 6,076,093 A
• Filed: 04/22/1999
• Issued: 06/13/2000
• Est. Priority Date: 11/12/1997
• Status: Expired due to Term

• Current Assignee: Alcatel-Lucent SA (Nokia Corporation)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Pickering, Richard B
• Primary Examiner(s): Breene, John E.
• Assistant Examiner(s): LEWIS, CHERYL RENEA
• Application Number:
  US09/296,856
• Time in Patent Office: 418 Days
• Field of Search: 707/102, 707/104, 707/3, 379/201, 379/242, 379/265, 379/266, 345/326, 345/329, 345/330, 709/250
• US Class Current: 1/1
• CPC Class Codes: H04L 63/105 Multiple levels of security
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/4527 Voicemail attached to other kind of message
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4931 : Directory assistance systems
• CPC Class Codes: H04M 3/4935 : Connection initiated by DAS system
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5237 : Interconnection arrangements between ACD systems
• CPC Class Codes: H04M 7/003 : Click to dial services
• CPC Class Codes: H04M 7/006 : Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 2213/13072 : Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13096 : Digital apparatus individually associated with a subscriber line, digital line circuits
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 : Mobile subscriber
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13199 : Modem, modulation
• CPC Class Codes: H04Q 2213/13209 : ISDN
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13298 : Local loop systems, access network
• CPC Class Codes: H04Q 2213/13337 : Picturephone, videotelephony
• CPC Class Codes: H04Q 2213/13339 : Ciphering, encryption, security
• CPC Class Codes: H04Q 2213/13349 : Network management
• CPC Class Codes: H04Q 2213/13389 : LAN, internet
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/64 : Distributing or queueing
• CPC Class Codes: Y10S 707/914 : Video
• CPC Class Codes: Y10S 707/915 : Image
• CPC Class Codes: Y10S 707/959 : Network
• CPC Class Codes: Y10S 707/99933 : Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99943 : Generating database or data structure, e.g. via user interface
• CPC Class Codes: Y10S 707/99945 : Object-oriented database structure processing
• CPC Class Codes: Y10S 707/99948 : Application of database or data structure, e.g. distributed, multimedia, or image

Abstract

An interactive directory provided for a workstation having a connected video monitor and adapted for network access has an interactive display for displaying status for individual entities, being persons and organizations. Entities are listed in the display along with status for each entity. There may be multiple fields for status, and some fields display telephone numbers and/or IP addresses for Internet telephones, while others may provide alphanumeric display. A remote access contact address is stored and associated with each directory entity, and when the directory is active, the workstation accesses status information from network sources associated with individual directory listings. Status for entities in the directory is therefore updated in real time as the directory is used. In some embodiments multiple graphic indicia, such as underlining, shading, font choice and the like are used to provide status indication in various fields of the interactive display. In some embodiments alpha-numeric status is provided as well. In other embodiments telephone calls, including Internet telephone calls, may be placed by interactive input to the directory.

Claims

1. An interactive directory system in a data packet network, enabled for Internet Protocol Network Telephony (IPNT), comprising:

a user interface displayable on a video monitor at a workstation and displaying at least one directory entity and a status for that entity; and

a contact address for an Internet-connected Computer Integrated Telephony (CTI) server having status information for the directory entity;

wherein the directory system contacts the CTI server at the contact address, accesses status information for the directory entity, and displays in the interactive directory updated status information for the directory entity.

2. The directory system of claim 1 wherein the status information displayed includes at least one IP address for the directory entity.

3. The directory system of claim 1 wherein the CTI server contacted for status information is the same computer upon which the interactive directory is executed.

4. The directory system of claim 1 wherein the computer contacted is a statistical server (stat-server).

5. The directory system of claim 4, wherein the stat-server is in an IPNT call-center system.

6. The directory system of claim 1, wherein the CTI server is a workstation on the Internet, and includes IP-telephone software and hardware.

7. The directory system of claim 1 wherein the CTI-server is connected by a CTI link to an IP router routing IPNT packets on the data packet network.

8. The directory system of claim 7 wherein the indicia include underlining, graphical field fill, reverse video, specific colors, check marks, specific fonts, bolding, italicizing, and scanned images, and wherein telephone status represented by specific indicia includes busy, not busy, best IP address, and temporarily disconnected.

9. The directory system of claim 1 wherein multiple directory entities are listed, and wherein multiple fields are provided associated with each entity for displaying IPNT telephones, and personal status for each directory entity listed.

10. The directory system of claim 9 wherein individual ones of the IPNT telephone fields are adapted to display indicia as well as IP address, the indicia representing status of IP-telephones associated with the entity.

11. The directory system of claim 9 further comprising interactive inputs associated with directory entities and wherein the interactive inputs provide for initiating an IPNT call from an individual IPNT telephone field, the call being then placed to the IP address associated with the IPNT telephone field.

12. The directory system of claim 9 comprising individual contact addresses for individual directory entities, and wherein status updates are made for different listed directory entities from different CTI-servers.

13. The directory system of claim 1 further comprising an interactive input associated with the directory entity, adapted for initiating by a users to the directory entity, an IPNT call.

14. The directory system of claim 13 wherein the workstation is connected to IP-telephone software and hardware in turn connected to a data packet network, and wherein the IPNT telephone call is initiated by the workstation dialing the IP address of the IP-telephone.

15. The directory system of claim 13 wherein the workstation places the IPNT call by accessing a CTI-server connected on the data packet network and also to an IP router, and the CTI-server causes a call to be placed by the IP router to the entity and for the same IPNT call to be connected to a IP-telephone proximate the workstation.

16. The directory system of claim 1 comprising a status field other than an IPNT telephone field associated with a directory entity, the status field adapted for alphanumeric display.

17. The system of claim 16 wherein the status field other than an IPNT telephony field is adapted to display one or more of vacation status, one or more temporary IPNT addresses, shift status, time status for change to a different IPNT address, and business travel status.

18. A method for tracking status of personal and organizational entities in a data packet network, comprising steps of:

(a) displaying an interactive directory on a video monitor of a workstation, the interactive directory providing entity identity and status;

(b) causing the workstation to contact a an Internet-connected Computer Integrated Telephony (CTI) server having status information for an entity listed in the directory, a contact address for the CTI server being pre-stored at the workstation and associated with the entity;

(c) accessing status information for the entity associated with the contact address; and

(d) using the accessed information to update and display status for the entity in the interactive directory.

19. The method of claim 18 wherein in step (d) the status information displayed includes at least one IP address for the directory entity.

20. The method of claim 18 wherein in step (b) the CTI server contacted for status information is the computer upon which the interactive directory is executed.

21. The method of claim 18 wherein in step (b) the CTI server contacted is a statistical server (stat-server).

22. The method of claim 19, wherein the stat-server is in a call-center system.

23. The method of claim 18, wherein the CTI server contacted in step (b) is a workstation on the Internet.

24. The method of claim 18 wherein the CTI server contacted in step (b) is connected by a CTI link to an IP router connected to the data packet network.

25. The method of claim 24 wherein the data packet network is enabled for Internet Protocol Network Telephony.

26. The method of claim 18 wherein multiple directory entities are listed, and wherein multiple fields are provided associated with each entity for displaying alternative IP addresses for IP-telephones, and personal status for each directory entity listed.

27. The method of claim 26 wherein individual ones of the IPNT telephone fields are adapted to display indicia as well as an IP address, the indicia representing status of IP-telephones, associated with the entity.

28. The method of claim 27 wherein the indicia include underlining, graphical field fill, reverse video, specific colors, check marks, specific fonts, bolding, italicizing, and scanned images, and wherein IP-telephone status represented by specific indicia includes busy, not busy, best IP address, and temporarily disconnected.

29. The method of claim 26 further comprising a step for using interactive inputs associated with directory entities to place IPNT calls and wherein the interactive inputs provide for initiating an IPNT call from an individual IPNT telephone field, the call being then placed to the IP address in the IPNT telephone field.

30. The method of claim 29 wherein the workstation places the IPNTcall by accessing the CTI-server connected on the network and also to IP router, and the CTI-server causes a call to be placed by the IP-router to the entity and for the same IPNT call to be connected to IP-telephone proximate the workstation.

31. The method of claim 26 comprising individual contact addresses for individual directory entities, and wherein status updates are made for different listed directory entities from different CTI-servers.

32. The method of claim 18 further comprising a step for using an interactive input associated with the directory entity for placing an IPNT call to the directory entity.

33. The method of claim 32 wherein the workstation is connected to an IP-telephone in turn connected to the data packet network, and wherein the IPNT call is initiated by the workstation initiating an IPNT call.

34. The method of claim 18 comprising a status field other than IPNT telephone field associated with a directory entity, the status field adapted for alphanumeric display.

35. The system of claim 34 wherein the status field other than a IPNT telephony field is adapted to display one or more of vacation status, one or more temporary IPNT addresses, shift status, time status for change to a different IP address, and business travel status.