Server-side chat monitor

• US 6,076,100 A
• Filed: 11/17/1997
• Issued: 06/13/2000
• Est. Priority Date: 11/17/1997
• Status: Expired due to Term

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Bakshi, Ashesh P., Cottrille, Scott C.
• Primary Examiner(s): Maung, Zarni
• Assistant Examiner(s): SALAD, ABDULLAHI ELMI
• Application Number:
  US08/971,852
• Time in Patent Office: 939 Days
• Field of Search: 709/203, 709/204, 709/219, 709/229, 709/244
• US Class Current: 709/203
• CPC Class Codes: G06F 9/54 Interprogram communication
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route

Abstract

A system and method for improved monitoring of chat room conversations, including a database which stores penalty information corresponding to the identities of users. When the identity of a user on a channel is received, the database is queried with the identity of the user. In response, penalty information corresponding to that user is received, and if found, a penalty corresponding to the penalty information is automatically applied to the user. The system and method also provide a mechanism for handling user complaints. User complaints are received from a user at the chat channel and forwarded to a complaint channel for review by a monitor client. The system receives a response to the complaint message from the monitor client, which may include one or more assessed penalties. The penalty information is applied to the user and stored in the database.

Claims

1. In a computer network configured for chat room conversations by a plurality of client users connected to at least one chat channel of a chat server for interconnecting the users for the exchange of user-provided content, a system for applying penalties against users, comprising, a database for storing penalty information corresponding to the identities of users, and a server-side chat service component connected to the database, the server-side chat service component receiving the identity of a user on a channel, querying the database with a query based on the identity of the user, receiving penalty information corresponding to the identity of the user from the database in response to the query, and applying a penalty to the user on the channel, the penalty corresponding to the penalty information.

2. The system of claim 1 further comprising a complaint channel for connecting chat monitor clients to the server-side chat service component therethrough.

3. The system of claim 1 further comprising means at the user side for transmitting complaints to the chat channel.

4. The system of claim 3 wherein at least some of the complaints include conversation context information therein.

5. The system of claim 3 wherein the server-side chat service component includes means for receiving the complaints from the chat channel and means for storing the complaints in the database.

6. The system of claim 5 wherein at least one of the complaints includes the identity of a user to which the complaint is directed.

7. The system of claim 5 further comprising means for recalling complaint information from the database for review by a monitor, and means for storing penalty information in the database based upon the review.

8. The system of claim 7 further comprising a complaint channel for connecting chat monitor clients to the server-side chat service component for review of complaint information.

9. The system of claim 1 wherein the chat server and client communicate by the transmission of packetized messages.

10. The system of claim 1 wherein the database is in an SQL Server.

11. The system of claim 1 wherein one of the penalties corresponds to a ban, and the server-side chat service component for applying the penalty prevents the user from joining the channel.

12. The system of claim 1 further comprising means for transmitting a warning to a user.

13. The system of claim 1 wherein the server-side chat service component for applying a penalty includes means for transmitting a message to the user.

14. The system of claim 1 wherein one of the penalties corresponds to a kick, and the server-side chat service component for applying the penalty includes means for disconnecting the user from the channel.

15. The system of claim 1 wherein one of the penalties corresponds to a spectate, and the server-side chat service component for applying the penalty includes means for preventing text messages from the user from being received by other users of the channel.

16. The system of claim 1 further comprising means for aggregating penalties into another type of penalty.

17. The system of claim 1 further comprising means for removing a penalty from at least one user.

18. The system of claim 17 wherein the means for removing a penalty includes means for querying the database with a query based on the identity of a user and for receiving penalty information corresponding to the identity of the user from the database in response to the query, the penalty information including an expiration time, and means for comparing the expiration time against a current time.

19. The system of claim 17 further comprising means for periodically establishing a penalty review, wherein the means for removing a penalty is connected to the means for establishing a penalty review to periodically remove a penalty.

20. The system of claim 17 wherein the means for removing a penalty operates in response to a request from a user to join a channel.

36. The system of claim 1 wherein the chat server is connected to at least some of the client users via a wide area network.

21. In a computer network configured for chat room conversations by a plurality of client users connected to at least one chat channel of a chat server for interconnecting the users for the exchange of user-provided content, a mechanism for handling a complaint from a user, comprising, means for receiving a complaint message at the chat channel from a user, a complaint channel for connecting to a monitor client, means for forwarding the complaint message to the complaint channel, and means for receiving a response to the complaint message from the monitor client.

22. The mechanism of claim 21 further comprising means for forwarding the response to at least one user.

23. The mechanism of claim 22 wherein the means for forwarding the complaint message to the complaint channel includes a server-side chat service component.

24. The mechanism of claim 21 wherein the means for forwarding the complaint message to the complaint channel includes means for storing the complaint message in a database and means for recalling the complaint message from the database.

25. The mechanism of claim 21 wherein the response corresponds to a penalty, and further comprising means for applying the penalty to a client user.

26. The mechanism of claim 21 wherein the response corresponds to a penalty, and further comprising means for storing the penalty in association with an identity of a user in a database.

27. The mechanism of claim 21 wherein the complaint message includes conversation context information associated therewith.

37. The mechanism of claim 21 wherein the chat server is connected to at least some of the client users via a wide area network.

28. In a computer network configured for chat room conversations by client users connected to chat channels of a chat server, a method for applying penalties at the server-side against users, comprising, storing penalty information with respect to each user in a database, receiving the identity a user, querying the database with the identity of the user to retrieve penalty information therefor, determining if the user has penalty information associated therewith that is not expired, and if so, applying a penalty to the user.

29. The method of claim 28 wherein receiving the identity of the user includes receiving a request from the user to join a channel.

30. The method of claim 28 wherein receiving the identity of the user includes periodically determining the identity of at least one user actively connected to a channel.

38. The method of claim 28 wherein the chat server is connected to at least some of the client users via a wide area network.

39. The method of claim 28 wherein one of the penalties corresponds to a ban, and wherein applying the penalty comprises preventing the user from joining the channel.

40. The method of claim 28 wherein applying the penalty comprises transmitting a warning to a user.

41. The method of claim 28 wherein applying a penalty comprises transmitting a message to the user.

42. The method of claim 28 wherein one of the penalties corresponds to a kick, and wherein applying the penalty comprises disconnecting the user from the channel.

43. The method of claim 28 wherein one of the penalties corresponds to a spectate, and wherein applying the penalty comprises preventing text messages from the user from being received by other users of the channel.

44. The method of claim 28 further comprising aggregating penalties into another type of penalty.

45. The method of claim 28 further comprising removing a penalty from at least one user.

46. The method of claim 45 wherein removing a penalty comprises querying the database with a query based on the identity of a user and receiving penalty information corresponding to the identity of the user from the database in response to the query, the penalty information including an expiration time, and comparing the expiration time against a current time.

47. The method of claim 45 further comprising periodically establishing a penalty review, wherein removing a penalty is connected to establishing a penalty review to periodically remove a penalty.

48. The method of claim 45 wherein removing a penalty operates in response to a request from a user to join a channel.

31. In a computer network configured for chat room conversations by client users connected to a chat channel of a chat server, a method of handling complaints from users, comprising, establishing a complaint channel for connection to a monitor client, receiving a complaint message at the chat channel, forwarding the complaint message to the complaint channel, and receiving a response to the complaint message from the monitor client.

32. The method of claim 31 wherein forwarding the complaint message to the complaint channel includes storing the complaint message in a database and recalling the complaint message from the database.

33. The method of claim 31 wherein forwarding the complaint message to the complaint channel includes augmenting the complaint message with additional information.

34. The method of claim 32 wherein the response corresponds to a penalty, and further comprising applying the penalty to a client user.

35. The method of claim 32 wherein the response corresponds to a penalty, and further comprising storing the penalty in association with an identity of a user in a database.

49. The method of claim 31 wherein the chat server is connected to at least some of the client users via a wide area network.