Internet call waiting

• US 6,078,581 A
• Filed: 09/12/1997
• Issued: 06/20/2000
• Est. Priority Date: 09/12/1997
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Shtivelman, Yuri, Turovsky, Oleg
• Primary Examiner(s): MARCELO, MELVIN C
• Application Number:
  US08/928,264
• Time in Patent Office: 1,012 Days
• Field of Search: 370/352, 370/389, 370/392, 370/353-356, 379/67, 379/88, 379/89, 379/90.1, 379/93.01, 379/93.09, 379/93.35, 379/210, 379/212, 379/215, 379/230
• US Class Current: 370/352
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 2203/156 On-line status dependent routing
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4281 when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A telephony call-waiting system for clients having a computer with a video display unit (PCNDU) and a public-switched telephony network (PSTN) telephone connected to the PSTN by a single line, keeps a status indication of the client'"'"'s Internet connection status and, during periods of time the PC/VDU is connected to the Internet, alerts the client by an alert signal over the Internet connection of any waiting PSTN calls. In a preferred embodiment the client'"'"'s PC/VDU is adapted to provide an audio and/or visual alert event when an alert signal is received, and to provide for a user-initiated response to an alert, accepting or rejecting a call. In the event a call is accepted, provision is made for connecting the accepted call to the client'"'"'s PC/VDU as an IP call. In some embodiments several calls may be dealt with at the PC/VDU, and features are provided such as caller-ID on the client'"'"'s VDU. Several ways of accomplishing the call-waiting system are taught.

Claims

1. An Internet call-waiting telephony system, comprising:

a local PSTN switch for receiving calls from clients and switching the calls to remote

a Computer Telephony Integration (CTI) server connected to the local PSTN switch by a CTI link and executing a first CTI application; and

an Internet-connected subscription server connected to both the PSTN and the Internet and executing an Internet Call Waiting software application;

wherein the CTI server monitors the local PSTN switch for a call placed from the client to a pre-stored telephone number for the client'"'"'s Internet Service Provider (ISP) for establishing an internet connection, upon detecting the ISP call controls the PSTN switch to automatically forward incoming calls for the client to the Internet-connected subscription server for the duration of the call to the ISP, and wherein the Internet-connected subscription server, upon receiving a forwarded call, alerts the client on the Internet of the PSTN call waiting.

2. The system of claim 1 further comprising an IP interface at the Internet-connected subscription server enabled to, in response to client signals, connect received PSTN calls to the client via the Internet as IP telephony calls.

3. The system of claim 2 further comprising a client station including a personal computer having a video display unit (PC/VDU) and a telephone, and client software wherein the PC/VDU is enabled to receive and display alerts from the subscription server and to interact on IP calls through the subscription server.

4. The system of claim 3 wherein a client, through the client software, is enabled to place outgoing calls as IP calls to the subscription server, the outgoing calls including an ID for a PSTN telephone number, and the subscription server, through the IP interface, is enabled to convert the outgoing IP calls to PSTN calls, to dial the PSTN telephone numbers, and to connect the resulting PSTN call to the client through the established IP call.

5. A method for providing Internet call waiting for a client having a computer with a video display unit (PC/VDU) connected to the Internet and a PSTN telephone connected on the same line, comprising steps of:

(a) monitoring Internet connection status of the client via a Computer Telephony Integration (CTI) server executing a CTI application connected by a CTI link to a local PSTN switch servicing the client;

(b) controlling the local PSTN switch to forward any calls to the client'"'"'s telephone to an Internet-connected subscription server upon detection of an Internet connection by the client; and

(c) alerting the client via the client'"'"'s PC/VDU on the Internet for any PSTN call received for the client at the subscription server.

6. The method of claim 5 further comprising a step for connecting received PSTN calls at the subscription server through an IP interface to the client as IP telephony calls.

7. The method of claim 5 further comprising a step for placing outbound IP calls including a PSTN telephone number from the client to the subscription server, and the subscription server dialing the PSTN telephone number and completing the call as a PSTN call through the IP interface.