Internet assisted return call

• US 6,084,953 A
• Filed: 08/28/1998
• Issued: 07/04/2000
• Est. Priority Date: 08/28/1998
• Status: Expired due to Fees

• Current Assignee: Guilbert Englebienne, Ricardo Martin Casanona
• Original Assignee: Axicom Communications Group Inc. (American Ostrich Corp)
• Inventors: Bardenheuer, Christian P., Johnson, Warner R. Jr., Englebienne, Guibert
• Primary Examiner(s): Kuntz, Curtis A.
• Assistant Examiner(s): TIEU, BINH KIEN
• Application Number:
  US09/143,487
• Time in Patent Office: 676 Days
• Field of Search: 379/111-112, 379/114-116, 379/118, 379/120-121, 379/124, 379/127, 379/130, 379/140, 379/143, 379/144
• US Class Current: 379/114.01
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/8044 Least cost routing
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 17/00 Prepayment of wireline communication systems, wireless communication systems or telephone systems using a coded card to authorise calls from a telephone set H04M1/675
• CPC Class Codes: H04M 2215/0176 Billing arrangements using internet
• CPC Class Codes: H04M 2215/0184 involving reduced rates or discounts, e.g. time-of-day reductions, volume discounts, cell discounts, group billing, frequent calling destination(s) or user history list
• CPC Class Codes: H04M 2215/42 Least cost routing, i.e. provision for selecting the lowest cost tariff
• CPC Class Codes: H04M 2215/745 Least cost routing, e.g. Automatic or manual, call by call or by preselection
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

A system and method for performing a return call telephone operation in connection with a network such as the Internet to provide real time registration and bill presentment for the customer. The method includes the steps of electronic registration with a telephone service provider via the network, assigning a unique return call initiation telephone number to the customer, performing the return call process, calculating the cost of the telephone call and presenting the cost information to the customer in real time. The network activation allows a customer to sign up and make a return call immediately after registration. The cost information can be tailored to an individual customer through the use of cost tables associated with different components of the overall cost (phone rate) of the telephone call.

Claims

1. A method for activating a credit-based account and providing billing information over a computer network from a telephone service provider to at least one customer for performing at least one return call function, comprising the steps of:

receiving identity information of said customer by said service provider over said computer network;

creating in real time said credit-based account responsive to said identity information;

assigning at least one access telephone number to said customer;

performing a return call function to initiate a telephone call responsive to said at least one access number;

calculating cost data indicative of said telephone call'"'"'s cost; and

providing said calculated cost data of said telephone call to said customer over said computer network.

2. The method of claim 1, wherein said calculating step is responsive to said telephone call'"'"'s length.

3. The method of claim 2, wherein said calculating step is further responsive to overhead costs of said service provider.

4. The method of claim 2, wherein said calculating step is further responsive to costs relating to telephone lines which transmit said telephone call.

5. The method of claim 2, wherein said calculating step is further responsive to customer discounts provided by said service provider.

6. The method of claim 1, wherein said performing a return call function step comprises calling back said customer who called said access telephone number.

7. The method of claim 6, wherein said performing a return call function further comprises receiving a destination phone number at said service provider.

8. The method of claim 7, wherein said performing a return call function further comprises connecting said customer with said destination phone.

9. The method of claim 1, wherein said providing step provides an invoice of said at least one telephone call made with said return call function.

10. The method of claim 9, wherein said providing step further provides a detailed history of said at least one telephone calls made with said return call function.

11. The method of claim 1, wherein said calculated cost data is provided via said service provider'"'"'s web site.

12. The method of claim 1, wherein said calculated cost data is provided via electronic mail.

13. The method of claim 1, further including the step of checking a password before providing said calculated cost data.

14. The method of claim 1, wherein said identity information comprises said customer'"'"'s name and payment information.

15. The method of claim 14, wherein payment information is verified prior to assigning said at least one access number.

16. A system for activating a credit-based account and providing billing information to a customer by a telephone service provider over a computer network in connection with making a telephone call using a return call function comprising:

a server computer coupled to said computer network for interfacing with said customer;

a communications switch coupled to said computer network for placing said telephone call using said return call function and providing data representing the length of said return call; and

a corporate database coupled to said computer network for storing information comprising both the cost of said return call responsive to said telephone call length data and customer information data;

wherein said communications switch provides said corporate database with said length data, said corporate database calculates and stores cost data indicating said telephone call'"'"'s cost, said customer communicates with said server computer to access said calculated cost information, and said customer provides identification data to create in real time said account stored in said corporate database prior to making said telephone call with said return call function.

17. The system of claim 16, wherein said server computer supports said service provider'"'"'s web site.

18. The system of claim 17, wherein said calculated cost data are provided via said service provider'"'"'s web site.

19. The system of claim 16, wherein said corporate database calculates said cost data responsive to said length of said telephone call made.

20. The system of claim 19, wherein said corporate database calculates said cost data further responsive to overhead costs of said service provider.

21. The system of claim 19, wherein said corporate database calculates said cost data further responsive to costs of telephone lines which transmit said telephone call.

22. The system of claim 19, wherein said corporate database calculates said cost data further responsive to customer discounts provided by said service provider.

23. The system of claim 16, wherein said return call function comprises calling back said customer who initiated said return call.

24. The system of claim 23, wherein said return call function further comprises receiving a destination phone number at said service provider.

25. The system of claim 24, wherein said return call function further comprises connecting said customer with said destination phone.

26. The system of claim 16, wherein said customer database provides a summary invoice of said telephone call made by the return call function.

27. The system of claim 26, wherein said customer database further provides a detailed call history of said telephone calls made by the return call function.

28. The system of claim 16, wherein said identity information comprises said customer'"'"'s name and payment information.

29. The system of claim 28, wherein payment information is verified prior to assigning to said customer at least one access number.

30. A corporate database computer for storing and processing account and billing information related to at least one customer who makes at least one return call using a telephone service provider comprising:

means for receiving identity information of said customer over a computer network;

means for creating in real time a credit-based account responsive to said identity information;

means for assigning at least one access telephone number to said customer;

means for calculating said return call'"'"'s cost and storing data indicating said cost; and

means for providing said calculated cost data of said return call to said customer over said computer network.

31. The computer of claim 30, wherein said calculating means is responsive to the length of said telephone call.

32. The computer of claim 31, wherein said calculating means is responsive to overhead costs of said service provider.

33. The computer of claim 30, wherein said providing means provides a summary invoice of said at least one telephone call made with said return call function.

34. The computer of claim 33, wherein said providing means further provides a detailed history of said at least one telephone call made with said return call function.

35. The computer of claim 30, wherein said calculated cost data are provided by said providing means via said service provider'"'"'s web site.

36. The computer of claim 30, wherein said identity information comprises payment information and said payment information is verified prior to assigning said at least one access number.