Interactive telephony system
First Claim
1. An automated telephony method of providing information relating to a patient in response to an incoming audio communication from a caller, comprising the steps of:
- (a) providing a database containing information representing attributes of each of a plurality of patients;
(b) receiving an incoming audio communication via a telecommunications network, said audio communication containing a unique identifier which is associated with a specific one of the patients in said database;
(c) identifying a list of selectable operations to the caller, the list of selectable operations being specific to said specific patient;
(d) selecting one of said selectable operations to provide a selection signal, the caller performing said selection;
(e) matching said selection signal with a portion of the medical information in said database relating to said specific patient;
(f) providing an output containing verbal drug information to the caller, the output representing said portion of information relating to said specific patient.
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0 Petitions
Accused Products
Abstract
Interactive medication data systems and methods are provided which include automated means for providing information pursuant to telephonic and electronic requests from callers. The system includes a database containing information for patients and a variety of medications, a host system database containing prescription data for these medications, and means for receiving an incoming audio communication relating to a request for information concerning a specific medication. The audio communication contains a unique personal identifier which can be mapped to one patient in the host system database. The system then prompts the caller with a menu of selections relating to the patient'"'"'s active prescriptions, such as, refill or dosage requirements. The caller then selects an option which produces a selection signal. The selection signal guides the system to look for specific data in the database and the system produces an audio or visual response to the caller.
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Citations
22 Claims
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1. An automated telephony method of providing information relating to a patient in response to an incoming audio communication from a caller, comprising the steps of:
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(a) providing a database containing information representing attributes of each of a plurality of patients; (b) receiving an incoming audio communication via a telecommunications network, said audio communication containing a unique identifier which is associated with a specific one of the patients in said database; (c) identifying a list of selectable operations to the caller, the list of selectable operations being specific to said specific patient; (d) selecting one of said selectable operations to provide a selection signal, the caller performing said selection; (e) matching said selection signal with a portion of the medical information in said database relating to said specific patient; (f) providing an output containing verbal drug information to the caller, the output representing said portion of information relating to said specific patient. - View Dependent Claims (2, 3, 4, 5)
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6. An automated telephony system for responding to an incoming audio communication from a caller, comprising:
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a database containing information representing each of a plurality of patients; sound processing means for receiving an incoming audio communication via a telecommunications network;
said audio communication containing a unique identifier which is associated with a specific one of the patients in said database;computer processing means for identifying a list of selectable operations to the caller, the list of selectable operations being specific to said specific patient; said sound processing means including means for receiving a selection signal representing one of said selectable operations; said computer processing means matching said selection signal with a portion of the medical information in said database, wherein said computer processing means include; means for displaying a menu containing a plurality of active prescriptions for said patient, means for receiving a selection of one of said prescriptions, and means for delivering a refill or renewal order, or performing a status check on the refill or renewal order. - View Dependent Claims (7, 8)
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9. An automated telephony method of providing information relating to a medication in response to an incoming audio communication, comprising:
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(a) providing a database containing information for a variety of medications and a host system database containing signatures for at least some of said variety of medications; (b) receiving an incoming audio communication relating to a request for information concerning a specific medication;
said audio communication containing a unique identifier which can be mapped to a signature for said specific medication in said host system database;(c) matching said identifier with a portion of the information in said database relating to said specific medication; (d) providing a signal which is representative of said portion of information relating to said specific medication; and (e) transmitting a message containing verbal drug information concerning said specific medication generated from said signal which is responsive to said incoming audio communication. - View Dependent Claims (10, 11, 12, 13)
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14. An automated interactive telephony system comprising:
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(a) a telephone voice processing receiving means for receiving an incoming telephonic audio inquiry relating to a request for specific medication information, said audio inquiry containing a unique identifier which can be mapped to a signature for said specific medication in a host system database; (b) a medication information database containing information for a variety of medications; (c) computer processing means for receiving said audio inquiry from said telephone voice processing receiving means, for matching said signature to a portion of the information in said medication information database relating to said specific medication, and for transmitting a signal which is representative of said information portion; and (d) telephone voice processing transmitter means for receiving said signal from said computer processing means and for sending an audio message containing verbal drug information relating to said specific medication which is responsive to said incoming audio inquiry.
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15. A method for accessing medical information in a database, comprising the steps of:
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(a) storing a plurality of data pertaining to a patient in a database; (b) receiving an audio communication identifying the patient and a medication; (c) automatically matching the medication identified in the audio communication with one of a plurality of known medications for which data are stored in the database; and (d) determining whether the medication identified in the communication has an interaction with a further medication the patient is taking, the determination being performed based on the plurality of data pertaining to the patient in the database. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
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Specification