Emulator for a telephone system

• US 6,091,801 A
• Filed: 02/05/1998
• Issued: 07/18/2000
• Est. Priority Date: 04/04/1996
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Rockwell Semiconductor Systems Inc. (Synaptics Incorporated)
• Inventors: Gulik, Kenneth J.
• Primary Examiner(s): Kuntz, Curtis A.
• Assistant Examiner(s): Barnie, Rexford N
• Application Number:
  US09/018,607
• Time in Patent Office: 894 Days
• Field of Search: 379/265, 379/266, 379/309, 379/34, 379/133, 379/9, 379/10, 379/1, 379/14-15, 395/653, 395/527, 395/500
• US Class Current: 379/29.02
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

An emulator (10) for a telephone system having an automatic call distributor (11), a reporting system (12) for receiving information for the call distributor (11) and having at least one output device, and a simulator (20) for supplying simulated information of the call distributor (11) to the reporting system (12) when requested and at random time intervals.

Claims

1. An emulator for a telephone system, comprising:

a reporting system for receiving information from a simulator which simulates an automatic call distributor of the telephone system, the reporting system having at least one output device; and

the simulator for supplying simulated call processing information simulating the call distributor to the reporting system, said simulator supplying the simulated call processing information when requested by the reporting system and at random time intervals.

2. The emulator of claim 1 including means for controlling the type of data simulated by the simulator.

3. The emulator of claim 1 including means for controlling the data rate of data simulated by the simulator.

4. The emulator of claim 1 wherein the simulated information comprises periodic data.

5. The emulator of claim 1 wherein the simulated information is real time data.

6. The emulator of claim 1 wherein the simulator further comprises means for transferring data under a burst mode.