Method and apparatus for generating agent scripts
First Claim
1. A method of providing information to an information requester, the method comprisingdisplaying a plurality of information identifiers, wherein each information identifier is associated with a particular information set and wherein the displayed plurality of information identifiers are determined based on an identity of the information requestor;
- detecting selection of one of the plurality of information identifiers by an information recipient; and
providing the information set associated with the selected information identifier to the information requester.
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Accused Products
Abstract
A system is described for generating an agent script. The system determines a web page being viewed by an information requester when a request for information was initiated. An agent script is generated on the web page being viewed by the information requester when the request for information was initiated. Additionally, the agent script may be generated based on an identity associated with the information requester, a history of web pages viewed by the information requester, or the identity of an agent handling the request for information. The system is also capable of displaying multiple information identifiers, based on various factors, such as the identity of the information requester, the web page viewed by the information requester, or the history of web pages viewed by the information requester.
125 Citations
30 Claims
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1. A method of providing information to an information requester, the method comprising
displaying a plurality of information identifiers, wherein each information identifier is associated with a particular information set and wherein the displayed plurality of information identifiers are determined based on an identity of the information requestor; -
detecting selection of one of the plurality of information identifiers by an information recipient; and providing the information set associated with the selected information identifier to the information requester. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of generating an agent script, the method comprising:
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determining a web page being viewed by an information requester when a request for information was initiated; and generating an agent script based on the web page being viewed by the information requester when the request for information was initiated. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A computer software product including a medium readable by a processor, the medium having stored thereon a sequence of instructions which, when executed by the processor, cause the processor to:
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determine a web page being viewed by an information requester when a request for information was initiated; and generate an agent script based on the web page being viewed by the information requester when the request for information was initiated. - View Dependent Claims (27, 28, 29, 30)
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Specification