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Telephony services suite

  • US 6,104,786 A
  • Filed: 11/18/1997
  • Issued: 08/15/2000
  • Est. Priority Date: 02/28/1997
  • Status: Expired due to Term
First Claim
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1. In a communication network, method for processing a telephone call comprising the steps of:

  • receiving dialed digits from a calling party identifying a called party,attempting to place a telephone call connection from the calling party through the network to the called party,when the attempted call connection is unsuccessful in real time;

    determining the time of day at a location of said called party;

    determining the time of day at the location of said calling party;

    comparing said time of day at the location of said called party with the time of day at said calling party; and

    announcing said time of day at the location of said called party to said calling party if the time of day at the location of said called party is different from the time of day at the location of said calling party;

    providing the calling party with a plurality of options, said plurality of options including at least two options selected from the group consisting essentially of;

    (a) storing a message for said called party,(b) initiating a call back request from said called party to said calling party,(c) requesting operator assistance, and(d) requesting directory assistance;

    receiving a response from said calling party corresponding to a desired option from said plurality of options, said response being indicated by entry of a single digit code;

    comparing said received response from said calling party with a set of valid responses; and

    processing said desired option during said telephone call connection attempt from said calling party to said called party.

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