Customer defined call setup

• US 6,104,799 A
• Filed: 10/24/1997
• Issued: 08/15/2000
• Est. Priority Date: 10/24/1997
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Rathore, Ram N. S., Jain, Ajay
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): TIEU, BENNY QUOC
• Application Number:
  US08/957,428
• Time in Patent Office: 1,026 Days
• Field of Search: 379/211, 379/210, 379/201, 379/212, 379/213, 379/214, 379/215, 379/86.16, 370/352
• US Class Current: 379/211.01
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

Algorithms for call set up and monitoring of calls intended for high end customers, who prefer to be reached any time, any where and very fast, allow for quick call set up by referring to a customer profile data base in real time during the call set up process. The customer profile database includes all network addresses (telephone numbers, e.g., day time number, evening number, wireless number, pager number, etc.) where the customer can be reached and will keep a record of the number where the customer was reached the last time. This service is implemented on a new NCP or as a new application on an existing NCP with sufficient capacity. The NCP data base includes several data elements for each customer: These include: the customer calling number indicating that a query to an NCP is needed before initiating the call set up; preferred call set up algorithm, e.g., call me where my last call completed; call according to day of the week and time of the day schedule, call all numbers simultaneously, connect directly to my mailbox or call my pager, etc.; preferred calling numbers for each day of the week and the time of day; and the calling number where the most recent call was completed. In an emergency contact all the emergency contacts in the conference mode.

Claims

1. A method for use in a telecommunications system for automatically routing a call made to a particular called number associated with a customer in accordance with a previously stored plurality of telephone numbers, the method comprising the steps of:

a) retrieving the plurality of telephone numbers in response to detecting a dialing of the particular telephone number;

b) adaptively ordering the plurality of telephone numbers into a sequence according to a predetermined user specified criteria and information detected from a network about which telephone number from the plurality of telephone numbers was the number at which the customer was last reached, said information being stored in a data base on a call completion to the customer during a call setup processing so that the information is accessible in real time by a network control point; and

c) forwarding the call to the plurality of telephone numbers according to the sequence determined in step b).

2. The method according to claim 1, wherein the user specified criteria also includes a time of day.

3. The method according to claim 1, further comprising the step of:

d) storing a customer profile in the data base accessible in real time by the network control point during the call set up processing.

4. The method according to claim 1, further comprising the step of:

d) storing a telephone number where the customer is reached in the data base accessible in real time by the network control point during a subsequent call set up processing.

5. The method according to claim 1, further comprising the step of:

d) providing a World Wide Web site via which the customer can access and modify the customer'"'"'s profile.

6. The method according to claim 1, further comprising the step of:

d) providing a emergency contact list in a customer profile, which when filled in with data causes the telephone system to access all telephone numbers simultaneously in the emergency contact list upon receiving an indication that the call is an emergency call.

7. The method according to claim 1, further comprising the step of:

d) stopping a forwarding of the telephone call upon reaching the customer at one of the numbers in the sequence.

8. The method according to claim 1, farther comprising the step of:

d) allowing the customer to enter a set of parameters that enable the telecommunication system to adaptively and intelligently order the plurality of telephone numbers in a sequence so that the customer can be reached as quickly as possible.

9. A network controller for routing a placed call, comprising:

a) a processor determining where to place the call;

b) a data base being coupled to the processor and storing a plurality of data elements for each customer, said plurality of data elements including;

(i) a customer calling number indicating that a query to a network control point is needed before initiating the call set up;

(ii) a preferred call set up algorithm including a plurality of alternate telephone numbers;

(iii) a preferred calling number for each day of the week and time of day;

(iv) a calling number where a most recent call was completed; and

(v) a list of emergency contacts;

c) means for collecting a most recent data detected from a network about which telephone number from the plurality of alternate telephone numbers was the number at which the customer was last reached on a call completion to the customer during a call setup processing, and

d) means for storing in the data base during the call setup processing the most recent data on the call completion collected by the collecting means so that the information is accessible in real time by a network control point.

10. The controller according to claim 9, further comprising means for multi-point signaling, whereby all of the plurality of alternate telephone numbers can be dialed simultaneously.

11. The controller according to claim 9, further comprising means for modifying the customer call set up algorithms.

12. A method for routing a telephone call comprising the steps of:

a) permitting a user to define a set of call set up instructions that enable the user to define a call routing sequence and an adaptive algorithm that modifies the call routing sequence in accordance with user definable parameters and information detected from a network about a telephone number in the network at which the user was last reached, said information being stored in a data base on a call completion to the customer during a call setup processing so that the information is accessible in real time by a network control point;

b) detecting a particular telephone number being called in an originating toll switch;

c) launching a query to a network control point upon detecting the particular telephone number from the originating toll switch;

d) returning a set of call set up instructions to the originating toll switch based on a modified call routing sequence; and

e) completing the telephone call via a terminating switch and a local exchange carrier egress network according to the call set up instructions.

13. The method according to claim 12, further comprising the step of:

f) routing the telephone call to a voice messaging system if the particular telephone number is busy or if there is no answer.

14. The method according to claim 12, further comprising the step of:

f) routing the telephone call to a paging system if the particular telephone number is busy or if there is no answer.

15. The method according to claim 12, further comprising the step of:

f) if the user is not available, or no one picks up the call, providing the calling party an option to refer the call to a voice mailbox.

16. The method according to claim 12, further comprising the step of:

f) providing the user the option of a distinctive ring to alert other third parties of network referred calls.

17. The method according to claim 12, further comprising the steps of:

f) collecting a call completion number once the call is completed; and

g) updating the network control point database for a subsequent call set up if the user has a "Call Me where I was Last" feature.