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Escalatory reactive call routing

  • US 6,104,801 A
  • Filed: 10/08/1997
  • Issued: 08/15/2000
  • Est. Priority Date: 02/10/1997
  • Status: Expired due to Term
First Claim
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1. In a telephony system incorporating intelligent call routing and having a plurality of routing algorithms with different algorithms associated with different levels of system performance, a method for selecting a routing algorithm, comprising steps of:

  • (a) while executing a first routing algorithm, monitoring one or both of system condition and performance including system degradation and cause of degradation; and

    (b) selecting a second routing algorithm based on detection in step (a) of a change in system condition or performance to a new level, according to the appropriate algorithms associated with the new level of system condition of performance, and on a basis of relative insusceptibility to the causes of system degradation.

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