Customer data processing system provided in a showroom
First Claim
1. A customer data processing system provided in a shop for use during a process of purchasing a new vehicle, said system comprising:
- a factory terminal means;
an office terminal means connected to said factory terminal means through a transmission line; and
a host computer connected to said office terminal,wherein said factory terminal means comprises;
a parts image data storage unit for registering service parts data for goods in the form of image data;
an image display unit for reading images of service parts from said parts image data storage unit and displaying the images of goods on a screen; and
a parts input unit for detecting selection of the images of goods designated in the displayed image of goods, and applying service parts code which corresponds to the selected service parts, andwherein said office terminal means comprises;
a parts data storage unit for registering service parts prices for goods; and
a service estimating unit connected to said parts data storage unit for preparing a service estimating sheet for the desired goods during the process of purchasing a new vehicle based on the service parts prices.
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Accused Products
Abstract
A customer data processing system for quick sales of desired goods, for example, a car, based on a questionnaire obtained from a customer. A salesman estimates desired goods based on the questionnaire, and a serviceman estimates service of the goods. The questionnaire, the estimation and decision of the goods are displayed on a screen and performed through the display. The system includes: a sales terminal having an input unit for inputting customer data, such as a name, an address, desired goods, etc., which are obtained from answers from a customer, in accordance with messages displayed on a screen; and an office terminal connected to the sales terminal through a transmission line and having a data registering unit and a customer data storage unit to sort the answers for each customer and to register the sorted answers into the data registering unit.
38 Citations
9 Claims
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1. A customer data processing system provided in a shop for use during a process of purchasing a new vehicle, said system comprising:
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a factory terminal means; an office terminal means connected to said factory terminal means through a transmission line; and a host computer connected to said office terminal, wherein said factory terminal means comprises; a parts image data storage unit for registering service parts data for goods in the form of image data; an image display unit for reading images of service parts from said parts image data storage unit and displaying the images of goods on a screen; and a parts input unit for detecting selection of the images of goods designated in the displayed image of goods, and applying service parts code which corresponds to the selected service parts, and wherein said office terminal means comprises; a parts data storage unit for registering service parts prices for goods; and a service estimating unit connected to said parts data storage unit for preparing a service estimating sheet for the desired goods during the process of purchasing a new vehicle based on the service parts prices. - View Dependent Claims (2, 3)
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4. A customer data processing system, comprising:
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a sales shop connected to an office of a car maker through a network, and separated into three areas consisting of a new vehicle showroom, a shop office and a service station, said new vehicle showroom including a customer terminal handled by a customer and a printer during a process of purchasing a new vehicle, said service station including a portable terminal for communicating with a host terminal to check service parts, said shop office including said host terminal and a printer, said host terminal being connected to a host computer provided in said office of the car maker through said network, said host terminal and said customer terminal being connected to each other through a wire or wireless method, and said host terminal and said portable terminal being connected to each other through the wireless or wire method. - View Dependent Claims (5, 6, 7, 8, 9)
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Specification