Method and system for providing answer supervision in a switched telephone network

• US 6,111,946 A
• Filed: 01/29/1998
• Issued: 08/29/2000
• Est. Priority Date: 01/29/1998
• Status: Expired due to Term

• Current Assignee: Bell Canada (BCE Incorporated)
• Original Assignee: Bell Canada (BCE Incorporated)
• Inventors: O'Brien, William G.
• Primary Examiner(s): Hong, Harry S.
• Assistant Examiner(s): TIEU, BENNY QUOC
• Application Number:
  US09/015,350
• Time in Patent Office: 943 Days
• Field of Search: 379/230, 379/229, 379/265, 379/207, 379/219, 379/221, 379/231, 379/1, 379/32, 379/34, 379/111, 379/112, 379/133, 379/145, 379/143, 379/154, 379/188, 379/189, 379/222, 370/242
• US Class Current: 379/230
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/1316 Service observation, testing
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13296 Packet switching, X.25, frame relay
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13399 Virtual channel/circuits
• CPC Class Codes: H04Q 2213/13405 Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13545 monitoring of signaling messages, intelligent network
• CPC Class Codes: H04Q 3/0087 Network testing or monitoring arrangements

Abstract

A method and system for providing answer supervision in a switched telephone network are described. The method involves monitoring signaling links in a common channel signaling system to track call progress. If a called number is determined to be suspect with respect to providing call answer indications, the system may route calls to monitored facilities which measure the commencement of payload traffic. When payload traffic is detected, a call answer message can be sent through the signaling network to initiate billing, or call release messages may be sent in each direction to cancel the call. Both inter-network and intra-network calls can be monitored to provide answer supervision and ensure that toll calls are properly billed in accordance with actual toll facility usage.

Claims

1. A method of providing answer supervision for calls in a switched telephone network, comprising the steps of:

monitoring common channel signaling links using a signaling link monitor to detect call set-up messages exchanged over a common channel signaling system of the switched telephone network to determine whether a call answer message is sent from a terminating end of the call before a predetermined criteria respecting the call is satisfied; and

generating at least one common channel signaling message to control the call in an instance when the call answer message is not received before the predetermined criteria respecting the call is satisfied.

2. A method of providing answer supervision in a switched telephone network as claimed in claim 1 wherein the predetermined criteria respecting the call comprises the elapse of a predetermined time interval after receipt of an Address Complete (ACM) message indicating that the called party phone is available to receive the call.

3. A method of providing answer supervision in a switched telephone network as claimed in claim 1 wherein the predetermined criteria respecting the call comprises the detection of payload traffic on a trunk in a call path between a calling party and the terminating end of the call after receipt of an Address Complete (ACM) message indicating that the terminating end is available to receive the call.

4. A method of providing answer supervision in a switched telephone network as claimed in claim 3 wherein the payload traffic is a voice, data or facsimile transmission.

5. A method of providing answer supervision in a switched telephone network as claimed in claim 1 wherein the step of generating at least one predetermined common channel signaling message involves generating an Answer (ANM) message at a Virtual Network Element (VNE) in a call path for the call, the ANM message being sent from the VNE in an originating direction of the call in order to provide the ANM message expected by the originating end of the call.

6. A method of providing answer supervision in a switched telephone network as claimed in claim 1 wherein the step of generating at least one predetermined common channel signaling message involves generating first and second Release (REL) messages at a Virtual Network Element (VNE) in a call path for the call, the first REL message being sent from the VNE towards an originating end of the call and the second REL message being sent from the VNE towards a terminating end of the call in order to cancel the call.

7. A method of providing answer supervision in a switched telephone network as claimed in claim 1 wherein the common channel signaling systems operates under a Signaling System 7 protocol.

8. A method of providing answer supervision in a switched telephone network as claimed in claim 7 wherein the common channel signaling messages are Integrated Services Digital Network User Part (ISUP) messages.

9. A method of providing answer supervision for toll calls in a switched telephone network, comprising the steps of:

monitoring common channel signaling links to detect call control messages;

copying call control messages to a data processing unit which tallies the messages to track the progress of individual calls;

determining at the data processing unit when the progress of an individual toll call fails to conform to an expected call pattern because the switched telephone network does not recognize the call as having been answered; and

acting to control the individual call or acting to ensure that other calls to a same called number as the individual call are routed to ensure that they may be controlled.

10. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 9 wherein the common channel signaling links are monitored by monitors connected to the signaling links in the network.

11. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 9 wherein the common channel signaling links are monitored by an Intelligent Signal Transfer Point (ISTP).

12. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 9 wherein the data processing unit maintains a table of calls in progress, the table including call records indicating a time when a call was initiated and a current status of the call.

13. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 12 wherein a call record is deleted from the table when an answer message related to the call is copied to the data processing unit.

14. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 12 wherein the data processing unit sends an alert message to an Answer Supervision Controller (ASC) when a predetermined criteria indicates that a call in the table does not conform to an expected call pattern.

15. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 14 wherein the individual toll call fails to conform to the expected call pattern due to an elapse of a predetermined time interval after the receipt of a message indicting that the terminating number for the call is available and before a call answer or release message is received.

16. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 14 wherein on receipt of the alert message, the ASC forwards instructions to an Operations Support System (OSS) requesting that future calls to a called number for the individual call be routed over a monitored facility.

17. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 16 wherein the monitored facility is a loop-back trunk group at a network switching point that services the called number.

18. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 17 wherein the loop-back trunk group is monitored by a monitor that can detect voice, data or facsimile transmissions.

19. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 16 wherein the OSS routes calls over the monitored facility by updating translation tables in the network switching node.

20. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 17 wherein a Virtual Network Element (VNE) is a virtual switching node in the loop-back trunk group and a physical node in the common channel signaling network.

21. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 20 wherein when voice, data or facsimile traffic is detected on a call to the called number before the call is answered or released, the VNE generates at least one common channel signaling message to control the call.

22. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 21 wherein the at least one common channel signaling message for controlling the call is an Answer (ANM) message sent from the VNE to a switching node in an originating direction of the call so that a billing process for the call is initiated.

23. A method of providing answer supervision for toll calls in a switched telephone network as claimed in claim 21 wherein the at least one common channel signaling message for controlling the call is a Release (REL) message sent from the VNE to a switching node in an originating direction of the call and an REL message sent in a terminating direction of the call so that the call is terminated.

24. A system for providing answer supervision for toll calls in a switched telephone network, comprising:

a signal link monitor for monitoring at least one common channel signaling link in a common channel signaling system for controlling the switched telephone network to track the progress of individual calls having control messages carried by the at least one common channel signaling link; and

means for generating common channel signaling messages and transmitting the common channel signaling messages into the common channel signaling network to control the progress of calls determined by the means for monitoring to be calls which do not conform to an expected call pattern respecting call answer.

25. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 24 wherein the means for monitoring comprises in combination:

the signal link monitor copies common channel signaling call control messages to an Answer Supervision Analyzer (ASA) which tracks the progress of individual calls; and

an Answer Supervision Controller (ASC) receives alert messages from the ASA when an individual call satisfies a predetermined criteria.

26. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 25 wherein the ASA and the ASC are implemented on the same data processing unit.

27. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 25 wherein the ASA and the ASC are implemented on different data processing units.

28. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 24 wherein the means for generating common channel signaling messages comprises a Virtual Network element (VNE) which is a virtual node in the switched telephone network and a physical node in the common channel signaling system.

29. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 24 wherein the means for generating common channel signaling messages comprises an Intelligent Signal Transfer Point (ISTP) which is a virtual node in the switched telephone network and a physical node in the common channel signaling system.

30. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 28 wherein the system further comprises a loop-back trunk group at a network switching node which serves a called number for calls which do not conform to the expected call pattern.

31. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 30 wherein the loop-back trunk group is a monitored facility and a monitor for monitoring the loop-back trunk group is adapted to detect voice, data or facsimile payload traffic.

32. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 30 wherein the VNE is a virtual switching node in the loop-back trunk group.

33. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 25 wherein the system further comprises an Operations Support System (OSS) which receives messages from the ASC requesting that future calls to a called number be routed over a monitored facility and the OSS updates translation tables in a switching node that serves the called number to route the calls over the monitored facility.

34. A system for providing answer supervision for toll calls in a switched telephone network as claimed in claim 33 wherein the monitored facility is a loop-back trunk at the switching node that serves the called number.

35. A system for providing answer supervision for calls switched through gateway switches that interconnect switched telephone networks, comprising:

monitors for monitoring signaling links carrying call control messages for calls switched through the gateway switches, the monitors being enabled to copy at least a portion of the call control messages to a data processor connected to a data network;

the data processor being enabled to track the progress of individual calls switched through the gateway switches by analyzing the call control messages; and

means for generating signaling messages to control individual calls switched through the gateway switches if a call does not conform to an expected call pattern.

36. The system for providing answer supervision as claimed in claim 35 wherein the means for generating signaling messages comprises a Virtual Network Element (VNE) which is a physical node in a signaling network for the call control messages, the VNE receiving call information and instructions from the data processor.

37. The system for providing answer supervision as claimed in claim 36 further including a second data processor which receives an alert message through the data network when the call does not conform to the expected call pattern, and the second data processor sends the call information and instructions to the VNE.

38. The system for providing answer supervision as claimed in claim 35 wherein the system further includes voice path monitors connected to trunks served by the gateway switches, the voice path monitors being enabled to determine whether any trunk member to which they are connected carries voice, data or facsimile payload.