System and method for managing incoming communication events using multiple media options

• US 6,122,348 A
• Filed: 12/22/1997
• Issued: 09/19/2000
• Est. Priority Date: 12/22/1997
• Status: Expired due to Term

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Corporation
• Inventors: Mahan, Laura A., Brisebois, Mitch A., French-St. George, Marilyn
• Primary Examiner(s): LOOMIS, PAUL A
• Application Number:
  US08/996,034
• Time in Patent Office: 1,002 Days
• Field of Search: 379/88.12, 379/88.13, 379/88.14, 379/88.22, 379/88.23, 379/88.25, 379/100.01, 379/100.08, 379/210, 379/211, 379/212, 379/207, 379/201, 455/412, 455/413
• US Class Current: 379/88.23
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components

Abstract

A system and method for providing multisensory signaling capabilities enables a user to manage the receipt of incoming communication events, after an initial notification sequence, using multiple media options. Specifically, a remote device notifies a user of incoming communication events and offers real-time coupling of the notifications with communication management options. The message is delivered or otherwise processed according to the option selected.

Claims

1. A system for managing an incoming communication event having a predetermined media format, comprising:

means for notifying a user of the incoming communication event;

means for providing a plurality of communication management options to the user, including an option to change the media format of the communication event;

means for receiving a selection of one of the communication management options; and

means for taking an action regarding the incoming communication event consistent with the selected communication management option.

2. The system of claim 1 wherein the option to change the media format includes a choice of a terminal device on which to receive the communication event.

3. The system of claim 1 wherein the notifying means includes means for signaling a device accessible to the user over a wireline communications link.

4. The system of claim 1 wherein the notifying means includes means for signaling a device accessible to the user over a wireless communications link.

5. The system of claim 1 wherein the notifying means includes means for providing an audio signal to the user.

6. The system of claim 1 wherein the notifying means includes means for providing a visual signal to the user.

7. The system of claim 1 wherein the notifying means includes means for providing a tactile signal to the user.

8. The system of claim 1 wherein the taking an action means includes means for forwarding the incoming communication event to another destination.

9. The system of claim 1 wherein the taking an action means includes means for routing the incoming communication event to an electronic mail system.

10. The system of claim 1 wherein the taking an action means includes means for routing the incoming communication event to a video mail system.

11. The system of claim 1 wherein the taking an action means includes means for routing the incoming communication event to a voice mail system.

12. The system of claim 1 wherein the receiving a selection means includes a transceiver.

13. The system of claim 12 wherein the transceiver includes means for notifying the user of the incoming communication event in an audio format.

14. The system of claim 12 wherein the transceiver includes means for notifying the user of the incoming communication event in a tactile format.

15. The system of claim 12 wherein the transceiver includes means for notifying the user of the incoming communication event in a visual format.

16. The system of claim 1 wherein the taking an action means includes means for receiving the incoming communication event in real-time.

17. A transceiver for communicating with a server device over a communications link, comprising:

means for receiving an information signal from the server device indicating the existence of a communication event in a predetermined media format;

means for transmitting to the server device, in response to a user input upon receipt of the information signal, a command signal indicating the media format of the communication event should be changed; and

means for delivering the communication event in the changed media format.

18. The transceiver of claim 17 wherein the delivering means delivers the communication event in an audio format and the predetermined media format is a video format.

19. The transceiver of claim 17 wherein the delivering means delivers the communication event in a text format and the predetermined media format is an audio format.

20. The transceiver of claim 17 wherein the delivering means delivers the communication event in a visual format and the predetermined media format is not a visual format.

21. A method for managing an incoming communication event having a predetermined media format, comprising the steps of:

notifying a user of the incoming communication event;

providing a plurality of communication management options to the user, including an option to change the media format of the communication event;

receiving a selection of one of the communication management options; and

taking an action regarding the incoming communication event consistent with the selected communication management option.

22. The method of claim 21 wherein the option to change the media format includes a choice of terminal device on which to receive the communication event.

23. The method of claim 21 wherein the notifying step includes the step of signaling a device accessible to the user over a wireline communications link.

24. The method of claim 21 wherein the notifying step includes the step of signaling a device accessible to the user over a wireless communications link.

25. The method of claim 21 wherein the notifying step includes the step of providing an audio signal to the user.

26. The method of claim 21 wherein the notifying step includes the step of providing a visual signal to the user.

27. The method of claim 21 wherein the notifying step includes the step of providing a tactile signal to the user.

28. The method of claim 21 wherein the taking an action step includes the step of forwarding the incoming communication event to another destination.

29. The method of claim 21 wherein the taking an action step includes the step of routing the incoming communication event to an electronic mail system.

30. The method of claim 21 wherein the taking an action step includes the step of routing the incoming communication event to a video mail system.

31. The method of claim 21 wherein the taking an action step includes the step of routing the incoming communication event to a voice mail system.

32. The method of claim 21 further comprising the step of delivering the incoming communication event in an audio format.

33. The method of claim 21 further comprising the step of delivering the incoming communication event in a tactile format.

34. The method of claim 21 further comprising the step of delivering the incoming communication event in a visual format.

35. The method of claim 21 wherein the taking an action step includes the step of receiving the incoming communication event in real-time.

36. A method for communicating information between a transceiver device and a server device over a communications link, comprising the steps of:

receiving an information signal from the server device indicating the existence of a communication event in a predetermined media format;

transmitting to the server device, in response to a user input upon receipt of the information signal, a command signal indicating the format of the communication event should be changed; and

delivering the communication event to a user in the changed media format.

37. The method of claim 36 wherein the delivering step includes the step of delivering the communication event in an audio format and the predetermined media format was a video format.

38. The method of claim 36 wherein the delivering step includes the step of delivering the communication event in a text format and the predetermined media format was an audio format.

39. The method of claim 36 wherein the delivering step includes the step of delivering the communication event in a visual format and the predetermined media format was not an audio format.