Providing enhanced services through double SIV and personal dial tone

• US 6,122,357 A
• Filed: 04/08/1998
• Issued: 09/19/2000
• Est. Priority Date: 03/28/1997
• Status: Expired due to Term

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Bell Atlantic Network Services, Inc. (Verizon Communications Inc.)
• Inventors: Strauss, Michael J., McAllister, Alexander I., Farris, Robert D.
• Primary Examiner(s): Hong, Harry S.
• Assistant Examiner(s): TIEU, BENNY QUOC
• Application Number:
  US09/056,614
• Time in Patent Office: 895 Days
• Field of Search: 379/207, 379/201, 379/88.01, 379/88.02, 379/88.03, 379/210, 379/211, 379/212, 379/216, 379/229, 379/230
• US Class Current: 379/207.02
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/405 involving speaker-dependent recognition adaptation to speaker for speech recognition G10L15/07
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/385 using speech signals
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 7/06 using auxiliary connections for control or supervision , e.g. where the auxiliary connection is a signalling system number 7 link
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/0045 involving hybrid, i.e. a mixture of public and private, or multi-vendor systems

Abstract

An intelligent telephone network provides personalized communication services based on subscriber prescribed double voice identification of the calling and answering parties on a subscriber line. Specifically, when a person requests a service, the network executes a double speaker identification/verification procedure to identify first and second subscriber identified voices on a call. One or more switching offices of the network utilize profile data associated with the identified subscriber to control services over a predetermined communication link. For example, on a call over a telephone line, the speaker identification/verification process provides a virtual office equipment number corresponding to one of the subscriber designated voices. The central office switch that is servicing the call receives the virtual office equipment number and uses that number to retrieve profile data associated with the subscriber including subscriber prescribed processing routine. The central office switch provides a personalized form of service to the subscriber by processing the call using the retrieved profile data. As part of this service, the switch and the network provide individualized double voice identification to provide identification of the premises location and address of an unidentified caller. The service further provides recording of the call and automatic transmission of the location of the calling party to police as well as bridging of the call to police monitoring and/or recording.

Claims

1. A method comprising:

detecting a request to make a voice call from a first link to a second link through a communication network including multiple central office switching systems each connected to multiple links;

identifying a responding voice transmitted via said second link;

selecting a customer profile record corresponding to a virtual office equipment designation assigned to said responding voice;

installing said customer profile record at a central office switching system serving said second link;

identifying a voice transmitted via said first link;

identifying the location from which said voice is transmitted via said first link; and

transmitting said identity of said location via a third link connected to said network.

2. A method according to claim 1 including the step of re-transmitting information transmitted via said third link including identification of said location.

3. A method according to claim 2 wherein said re-transmission comprises wireless transmission.

4. A method according to claim 3 wherein said wireless transmission is received and acted upon by a vehicle.

5. A method according to claim 4 wherein said vehicle is a police vehicle.

6. A method according to claim 1 wherein said identity of said location is transmitted via said third link as a data signal.

7. A method according to claim 6 including the step of transmitting voice signals from voice communication between said first and second links via said third link.

8. A method according to claim 7 including the step of recording at least a portion of said voice signals transmitted via said third link.

9. A method according to claim 1 including the step of establishing a voice connection between said first and second links subsequent to selecting a customer profile record.

10. A method according to claim 1 including the step of establishing a voice connection between said first and second links prior to selecting a customer profile record.

11. A method according to claim 1 wherein said responding voice responds to a ringing signal via said second link.

12. A method according to claim 1 wherein said responding voice responds to notification of a call by a person who responded to a ringing signal via said second link.

13. A method according to claim 1 wherein said responding voice utters the name of the responding person.

14. A method according to claim 13 wherein said customer profile record is selected pursuant to processing of said responding voice utterance.

15. A method comprising:

detecting a request to make a voice call from a first link to a second link through a communication network including multiple central office switching systems each connected to multiple links;

identifying the voice utterance of a name of a called party transmitted via said second link;

selecting a customer profile record assigned to said called party;

installing said customer profile record at a central office switching system serving said second link;

identifying a voice transmitted via said first link;

identifying the location from which said voice is transmitted via said first link; and

transmitting said identity of said location via a third link connected to said network.

16. A method according to claim 15 wherein said voice utterance of a name emanates from said called party.

17. A method according to claim 15 wherein said voice utterance of a name emanates from the party initiating said request.

18. A method according to claim 15 including the step of re-transmitting the identification of said location.

19. A method according to claim 18 wherein said re-transmission comprises wireless transmission.

20. A method according to claim 19 wherein said wireless transmission is received and acted upon by a vehicle.

21. A method according to claim 20 wherein said vehicle is a police vehicle.

22. A method according to claim 15 wherein said identity of said location is transmitted via said third link as a data signal.

23. A method according to claim 22 including the step of transmitting voice signals from voice communication between said first and second links via said third link.

24. A method according to claim 23 including the step of recording at least a portion of said voice signals transmitted via said third link.

25. A method according to claim 15 including the step of establishing a voice connection between said first and second links subsequent to selecting a customer profile.

26. A method according to claim 15 including the step of establishing a voice connection between said first and second links prior to selecting a customer profile record.

27. A method according to claim 15 wherein said customer profile record is identified by a virtual office equipment designation.

28. A method according to claim 15 including establishing a voice connection through said network between said first and second links.

29. A method according to claim 28 wherein said third link is bridged to said voice connection.

30. A method according to claim 28 wherein voice dialogue over said voice connection is recorded.

31. A method according to claim 30 wherein said recording is made from a signal over said third link.

32. A method for processing a call in multilink telecommunication network comprising the steps of:

assigning subscriber profiles to subscribers associated with a first of said links connected to a first switching system;

identifying through speech signal processing the subscriber profile of one of said subscribers to whom an attempt is made to initiate a call via a second link;

identifying through speech signal processing a person attempting to initiate said call via said second link; and

processing said attempt to initiate said call in a manner based at least in part on processing information in said subscriber profile relating to the identification of said person attempting to initiate said call.

33. A method according to claim 32 wherein said subscriber profile is selected by a virtual equipment designation.

34. A method for processing a call in multilink telecommunication network comprising the steps of:

assigning subscriber profiles to subscribers associated with a first of said links connected to a first switching system;

identifying through speech signal processing the subscriber profile of one of said subscribers to whom an attempt is made to initiate a call via a second link;

identifying through speech signal processing a person attempting to initiate said call via said second link; and

processing said attempt to initiate said call in a manner based at least in part on processing information in said subscriber profile relating to the identification of said person attempting to initiate said call and on the identity of said one of said subscribers.

35. A method according to claim 34 wherein said subscriber profile is selected by a virtual equipment designation.

36. A method according to claim 34 including the steps of identifying the location from which said attempt is made to initiate said call, and transmitting said identity of said location via a third link connected to said network.

37. A method according to claim 36 including the step of re-transmitting the identification of said location.

38. A method according to claim 37 wherein said re-transmission comprises wireless transmission.

39. A method according to claim 38 wherein said wireless transmission is received and acted upon by a vehicle.

40. A communication system comprising multiple switching systems having multiple links connected to terminals, a common channel interoffice signaling control system, and a voice recognition facility, wherein responsive to initiation of a request to establish a connection between terminals, a connection is established to said voice recognition facility, the identity of at least one person associated with one of said terminals is established, a virtual office equipment designation identifying a subscriber profile of a person associated with said one of said terminals is associated with the switching system to which said one of said terminals is connected via its link, the identity of a person associated with the other of said terminals is established via said voice recognition facility, and said request at least in part is satisfied by establishing a connection between said two terminals pursuant to said subscriber profile and to the identity at least one of said persons, and the location of the terminal from which said request is made is established and transmitted to a third terminal.

41. A system according to claim 40 wherein said switching systems are connected in a telecommunications network.

42. A system according to claim 40 wherein said third terminal includes recording means.