Method and apparatus for voice interaction over a network using parameterized interaction definitions

• US 6,125,376 A
• Filed: 04/10/1997
• Issued: 09/26/2000
• Est. Priority Date: 04/10/1997
• Status: Expired due to Term

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Klarlund, Nils, Ramming, James Christopher
• Primary Examiner(s): Powell, Mark R.
• Assistant Examiner(s): Vo, Cliff N.
• Application Number:
  US08/835,911
• Time in Patent Office: 1,265 Days
• Field of Search: 707/513, 707/531, 707/501, 707/502, 707/503, 379/88, 379/89, 379/108
• US Class Current: 715/205
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

An audio browsing adjunct executes a voice markup language browser. The audio browsing adjunct receives a voice interactive request. Based on the request, the network node obtains a document. The document includes a voice markup, and a parameterized interaction definition or at least one link to a parameterized interaction definition when user interaction is required. The audio browsing adjunct interprets the document in accordance with the parameterized interaction definition. By using the parameterized interaction definition, entered data is typically verified at the audio browsing adjunct instead of at a network server. Further, the parameterized interaction definition can define a finite state machine. When it does, the parameterized interaction definition can be analyzed so that performance problems of the audio browsing adjunct are minimized.

Claims

1. A method of operating an audio browsing adjunct comprising the steps of:

obtaining a document comprising markup instructions and including at least one interaction definition, said interaction definition specifying an initial state, any message associated with the initial state; and

a construct specifying what events will change the state;

interpreting the document in accordance with the markup instructions and the interaction definition, further comprising the steps of;

transmitting any message associated with the initial state to an audio interface device;

receiving audio user input from the audio interface device; and

changing the initial state in accordance with the construct in the interaction definition.

2. The method of claim 1 wherein the audio browsing adjunct is in communication with the audio interface device across a public switched telephone network.

3. The method of claim 1 wherein the document is obtained from a server connected to a data network.

4. The method of claim 1 wherein the audio interface device is a telephone.

5. The method of claim 4 wherein the audio user input is a speech signal.

6. The method of claim 4 wherein the audio user input is a DTMF tone.

7. The method of claim 1 wherein the message is transmitted using automatic speech synthesis.

8. The method of claim 1 wherein the message is transmitted using pre-recorded audio.

9. The method of claim 1 further comprising the step of verifying the audio user input.

10. The method of claim 1 wherein the construct specifies what input modes are active.

11. An audio browsing adjunct comprising:

means for transmitting messages to an audio interface device;

means for receiving audio user input from the audio interface device;

means for obtaining a document comprising markup instructions and including at least one interaction definition, said interaction definition specifying an initial state, any message associated with the initial state; and

a construct specifying what events will change the state;

means for interpreting the document in accordance with the markup instructions and the interaction definition.

12. The audio browsing adjunct of claim 11 wherein the audio browsing adjunct is in communication with the audio interface device across a public switched telephone network.

13. The audio browsing adjunct of claim 11 wherein the document is obtained from a server connected to a data network.

14. The audio browsing adjunct of claim 11 wherein the audio interface device is a telephone.

15. The audio browsing adjunct of claim 14 wherein the audio user input is a speech signal.

16. The audio browsing adjunct of claim 14 wherein the audio user input is a DTMF tone.

17. The audio browsing adjunct of claim 11 wherein the transmitting means uses automatic speech synthesis.

18. The audio browsing adjunct of claim 11 wherein the transmitting means uses pre-recorded audio.

19. The audio browsing adjunct of claim 11 further comprising means for verifying the audio user input.

20. The audio browsing adjunct of claim 11 wherein the construct specifies what input modes are active.