Change of equal access carrier notification

• US 6,128,376 A
• Filed: 08/13/1997
• Issued: 10/03/2000
• Est. Priority Date: 12/28/1994
• Status: Expired due to Fees

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Smith, David B.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/915,516
• Time in Patent Office: 1,147 Days
• Field of Search: 379/67.1, 379/88.23, 379/88.24, 379/88.25, 379/111, 379/243, 379/244, 379/201, 379/112, 379/113, 379/114, 379/115, 379/219, 379/220, 379/221
• US Class Current: 379/201.01
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42289 with carrierprovider selection by subscriber
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

An arrangement for routing the possibility of switching telephone users to another preferred carrier without the intent of the telephone user. When a record has been made in a data base indicating a change of preferred carrier, the telephone user is provided with an announcement indicating the change when the user makes a toll call. In accordance with one embodiment of the invention the user simply is informed and if the user wants to undo the change the user contacts the local carrier. In accordance with another embodiment the user is provided with a validation code and must enter the validation code in order to effect the change of carriers. In accordance with another embodiment the user is provided with a number of options including the keying of a request to effect the change of carrier, or cancel the change of carrier. Advantageously, users are informed of a change of carrier before they make any calls using the new carrier and before they receive any telephone bills identifying the change.

Claims

1. A method of notifying a customer of a change of preferred toll carrier, comprising the steps of:

receiving a toll call request from said customer;

testing whether a recent request for a change of preferred toll carrier has been made for said customer; and

if the recent request for a change has been made, returning an indication of said recent request including an identity of the preferred toll carrier to said customer.

2. The method of claim 1 wherein the step of returning an indication comprises the step of returning an announcement to an analog telephone without display.

3. The method of claim 1 wherein the step of returning an indication comprises the step of returning an indication for display in a telephone having display capabilities.

4. The methods of claim 1 further comprising the steps of:

prior to returning the indication of said request, said customer supplying data for validation of the request for a change to said customer;

responsive to receiving said indication of said request, returning an indication of validation from said customer; and

wherein the step of returning an indication of said request comprises the step of returning the indication of said request only if the step of returning an indication of validation has not been performed previously by said customer.

5. The method of claim 4 wherein the step of returning an indication of validation comprises the step of keying a validation number comprised in said data for validation previously supplied to said customer.

6. The method of claim 4 wherein the step of returning an indication of validation comprises keying a response to a prompt message.

7. The method of claims 1 or 2 further comprising the step of;

canceling the request for a change by keying data from the telephone station of said customer in response to a prompt.

8. The method of claim 1 further comprising the step of:

responsive to signals received from said customer, connecting said customer to a service representative.

9. The method of claim 8 wherein the step of connecting comprises:

receiving a signal from said customer specifying one of a plurality of types of service representatives.

10. The method of claim 9 wherein the step of receiving a signal comprises:

receiving a signal from said customer specifying one of a customer representative from a service provider for which a request to change from has been made and a customer representative for a service provider for which a request to change has been made.

11. A method of notifying a customer of a change of service provider or service, comprising the steps of:

receiving a telephone service request from said customer;

testing whether a recent request for a change of service or service provider has been made for said customer;

if the recent request for such a change has been made, returning an indication of said recent request, including an identity of the service provider to said customer, wherein data for a validation of the request for a change is supplied to said customer prior to returning the indication of said request;

responsive to receiving said indication of said request, returning an indication of validation from said customer; and

returning the indication of said request only if the step returning the indication of validation has not been previously performed by said customer.