Integrated full service consumer banking system and system and method for opening an account

• US 6,131,810 A
• Filed: 02/01/1999
• Issued: 10/17/2000
• Est. Priority Date: 06/07/1995
• Status: Expired due to Term

• Current Assignee: Citibank NA (Citigroup Incorporated)
• Original Assignee: Citibank NA (Citigroup Incorporated)
• Inventors: Weiss, Lawrence, Dowd, Marylou
• Primary Examiner(s): Hajec, Donald
• Assistant Examiner(s): Felten, Daniel S.
• Application Number:
  US09/240,587
• Time in Patent Office: 624 Days
• Field of Search: 235/379, 235/380, 705/41, 705/42, 902/14, 902/5, 902/20, 902/22, 902/25
• US Class Current: 235/379
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G06Q 20/105 involving programming of a portable memory device, e.g. IC cards, "electronic purses"
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

An integrated financial system that includes a single customer account that permits a customer to perform various financial transactions. The account includes at least banking components and brokerage components. A consistent user interface means is provided to allow a customer to access the account from a different sources including at least an automatic teller machine, a phone and a personal teller transaction. The account is flexible enough to include a variety of other components such as a credit card component, a line of credit component, a secured credit component and a money market component. A system and method for opening a single integrated account for a customer in a single session is also described.

Claims

1. A method of opening a single integrated account for a new customer in a single-session comprising the steps of:

receiving customer information from a remote terminal from the new customer;

building a database entry corresponding to the new customer based on the customer information;

performing a needs analysis based on the customer information;

recommending an account based on the needs analysis and customer information;

receiving a customer acceptance of the recommended account; and

updating the database entry for the new customer to show the customer'"'"'s acceptance of the recommended account.

2. The method of claim 1 wherein the remote terminal is a home computer.

3. The method of claim 1 wherein the remote terminal is an automatic teller machine.

4. The method of claim 1 wherein the remote terminal is a telephone.

5. The method of claim 1 wherein the account is a credit card account.

6. The method of claim 1 wherein the account is a savings account.

7. The method of claim 1 wherein the account is an individual retirement account.

8. The method of claim 1 wherein the account an investment account.

9. A method of updating an account for an existing customer comprising;

performing a needs analysis on an established database comprised of the existing customer'"'"'s information;

selecting an account the existing customer does not currently possess based on the needs analysis;

providing details of the selected account; and

updating the existing customer'"'"'s account to reflect the existing customer'"'"'s choosing the selected account.