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Method and apparatus for reproducing operation guidance information, and method and apparatus for reproducing multi-media information

  • US 6,134,644 A
  • Filed: 01/14/1998
  • Issued: 10/17/2000
  • Est. Priority Date: 11/07/1994
  • Status: Expired due to Fees
First Claim
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1. An operation guidance information reproducing method for troubleshooting an error in hardware of an object peripheral equipment, which is operatively connected to a terminal apparatus to be monitored by an operator, said method comprising the steps of:

  • (a) reading, in response to the error occurring in the hardware of the object peripheral equipment, operation guidance information which represents a physical troubleshooting action to be taken by the operator, from a database; and

    (b) reproducing said operation guidance information on the terminal apparatus to notify the operator of the corresponding physical troubleshooting action to be taken by the operator for said object peripheral equipment.

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