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Customer service apparatus, method and card, and computer readable record medium having customer service processing program recorded thereon

  • US 6,142,371 A
  • Filed: 09/30/1998
  • Issued: 11/07/2000
  • Est. Priority Date: 04/30/1998
  • Status: Expired due to Fees
First Claim
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1. A customer service apparatus comprising:

  • a carriable card with a built-in integrated circuit including a processor and a memory, said memory storing therein purchase history information having purchase results recorded on a genre-to-genre basis and premium information having premium values defined in accordance with said purchase results on a genre-to-genre basis, and further conversion information defining conversion rates upon a transfer of premium values to another IC card;

    a service processing unit which refers to said purchase history information of said card on the basis of a genre of a purchased commodity to acquire purchase results and which refers to said premium information of said card on the basis of said acquired purchase results to acquire corresponding premium values, thereby providing discount services or points in conformity with said acquired premium values; and

    a premium transfer processing unit which multiplies the premium value of a transferor IC card by a conversion rate of said conversion information for executing a transfer of premium values to a transferee IC card.

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