Speech recognition system for electronic switches in a non-wireline communications network
First Claim
1. In a non-wireline telecommunications system that connects non-wireline telecommunications customers, each having a telephone unit, to land-based customers served by a telephone network, wherein incoming and outgoing calls are routed through a non-wireline telecommunications switching office connected to a group of cell sites that communicate with the telephone units, the improvement comprising a voice recognition system located at the non-wireline telecommunications switching office, the voice recognition system comprising:
- a voice recognizer for recognizing characters and commands spoken by a mobile unit customer;
announcing means; and
processor means, operative under the control of a program stored therein and responsive to receipt by the voice recognizer of a first spoken command from said telephone unit customer, for controlling the announcing means to request the telephone unit customer to enter identifying information for directing a telephone call;
the processor means further operative under the control of said program and responsive to receipt by the voice recognizer of a second spoken command from the telephone unit customer, for transferring the identifying information received by the voice recognizer to the non-wireline telecommunications switching office and for controlling the announcing means to state how the telephone call has been directed.
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Accused Products
Abstract
An advanced telecommunications system is provided for the recognizing of spoken commands over a cellular telephone, satellite telephone, or personal communications network. In the cellular application, for example, a Speech Recognition System interconnects either internally with or as an external peripheral to a cellular telecommunications switch. The Speech Recognition System includes an administrative subsystem, a call processing subsystem, a speaker-dependent recognition subsystem, a speaker-independent recognition subsystem, and a data storage subsystem. The Speech Recognition System also allows for increased efficiency in the cellular telephone network by integrating with the switch or switches as a shared resource. The administrative subsystem of the Speech Recognition System is used to keep statistical logs of pertinent call information. Pre-recorded instructional messages are stored in the memory of the call processing subsystem for instructing a user on his or her progress in using the system. The speaker-independent recognition subsystem allows the user to interact with the system employing non-user specific functions. User specific functions are controlled with the speaker-dependent recognition subsystem. User specific attributes collected by the recognition subsystems are stored in the data storage subsystem.
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Citations
9 Claims
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1. In a non-wireline telecommunications system that connects non-wireline telecommunications customers, each having a telephone unit, to land-based customers served by a telephone network, wherein incoming and outgoing calls are routed through a non-wireline telecommunications switching office connected to a group of cell sites that communicate with the telephone units, the improvement comprising a voice recognition system located at the non-wireline telecommunications switching office, the voice recognition system comprising:
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a voice recognizer for recognizing characters and commands spoken by a mobile unit customer; announcing means; and processor means, operative under the control of a program stored therein and responsive to receipt by the voice recognizer of a first spoken command from said telephone unit customer, for controlling the announcing means to request the telephone unit customer to enter identifying information for directing a telephone call; the processor means further operative under the control of said program and responsive to receipt by the voice recognizer of a second spoken command from the telephone unit customer, for transferring the identifying information received by the voice recognizer to the non-wireline telecommunications switching office and for controlling the announcing means to state how the telephone call has been directed. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-wireline telecommunications switching office connected between a telephone network and a group of cell sites that communicate with non-wireline telephone units, comprising:
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a non-wireline telephone switching exchange for routing incoming and outgoing calls between the telephone units and land-based customers served by the telephone network; a voice recognizer for recognizing characters and commands spoken by a mobile unit customer; announcing means; and processor means, operative under the control of a program stored therein and responsive to receipt by the voice recognizer of a first spoken command from the telephone unit customer, for controlling the announcing means to request the telephone unit customer to enter identifying information for directing a telphone call; the processor means further operative under the control of said program and responsive to receipt by the voice recognizer of a second spoken command from the telephone unit customer, for transferring the identifying information received by the voice recognizer to the non-wireline telecommunications switching office and for controlling the announcing means to state how the telephone call has been directed.
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9. A voice recognition system for use in a non-wireline telecommunications switching office connected between a telephone network and a group of cell sites that communicate with non-wireline units, the non-wireline telecommunications switching office including a non-wireline telephone switching exchange for routing incoming and outgoing calls between the non-wireline units and land-based customers served by the telephone network, comprising:
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a voice recognizer for recognizing characters and commands spoken by a mobile unit customer; announcing means; and processor means, operative under the control of a program stored therein and responsive to receipt by the voice recognizer of a first spoken command from the non-wireline unit customer, for controlling the announcing means to request the non-wireline unit customer to enter identifying information for directing a telephone call; the processor means further operative under the control of said program and responsive to receipt by the voice recognizer of a second spoken command from the non-wireline unit customer, for controlling the announcing means to prompt the non-wireline unit customer to answer a question uniquely associated with an authorized user of the non-wireline unit; and wherein the processor means is further operative under the control of said program and responsive to receipt of a correct answer to the question for transferring the identifying information received by the voice recognizer to the non-wireline telecommunications switching office for subsequent action.
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Specification