Systems, methods, and computer program products for delivering information in a preferred medium

• US 6,157,924 A
• Filed: 11/07/1997
• Issued: 12/05/2000
• Est. Priority Date: 11/07/1997
• Status: Expired due to Term

• Current Assignee: RPX Corporation
• Original Assignee: Bell & Howell Mail Processing Systems
• Inventors: Austin, Pamela Sue
• Primary Examiner(s): Alam, Hosain T.
• Assistant Examiner(s): ALAM, SHAHID AL
• Application Number:
  US08/966,183
• Time in Patent Office: 1,124 Days
• Field of Search: 707/10, 707/100, 707/500, 707/501, 707/507, 707/513, 707/103, 707/104, 358/402
• US Class Current: 1/1
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: Y10S 707/99944 Object-oriented database structure
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

Methods, systems and computer program products for delivering information to a user in one or more preferred delivery media are provided. Preferred delivery media includes, but is not limited to, e-mail, HTML, fax, printed copy, and mail. A user profile, indicating a user'"'"'s preferred delivery medium (or media), is retrievably stored. When a user requests information, the user'"'"'s profile is searched to determine the preferred delivery medium (or media) within which to deliver the requested information to the user. The requested information is retrieved, formatted for the preferred delivery medium, and then delivered to the user in the preferred medium. If the information is delivered to a user in multiple media, a consistent format among the various delivery media is maintained. The integrity of information delivered to a user is also verifiable, regardless of the delivery medium.

Claims

1. A method for delivering information to a user comprising the following steps that are performed in a data processing system:

storing a user profile indicating a user preferred delivery medium including e-mail, html, fax, printed copy, and mail;

in response to a user request for information, determining from the stored user profile a preferred delivery medium for delivering the requested information to the user, wherein the user preferred delivery medium is determined from the stored user profile independent of a format associated with the user request;

in response to the user request for information, retrieving the requested information;

if the preferred delivery medium indicated in the stored user profile is e-mail, formatting the retrieved information as an e-mail message and delivering the e-mail message from the data processing system to a user data processing system in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is HTML, formatting the retrieved information as an HTML document and delivering the HTML document from the data processing system to a user data processing system in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is fax, formatting the retrieved information as a fax document and delivering the fax document from the data processing system to a user facsimile machine in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is printed copy, formatting the retrieved information as a printed document and delivering the printed copy from the data processing system to a user printer in communication with the data processing system; and

if the preferred delivery medium indicated in the stored user profile is mail, formatting the retrieved information as a paper document and mailing the paper document to the user.

2. A method according to claim 1 wherein if the preferred delivery medium indicated in the stored user profile is mail, the following steps are performed by the data processing system:

printing the retrieved information as a paper document;

inserting the paper document into an envelope via a mail inserting device; and

delivering the envelope containing the paper document to the user via a postal service.

3. A method according to claim 2 further comprising verifying that the paper document inserted into the envelope contains the formatted retrieved information.

4. A method according to claim 1 further comprising verifying that the retrieved information is delivered to the user in its entirety.

5. A method according to claim 1 further comprising the step of including additional, non-requested information with the requested information in the preferred delivery medium indicated in the stored user profile, and wherein the additional information is selected based on information contained within the stored user profile.

6. A method according to claim 1 wherein the stored user profile can be modified by the user.

7. A method according to claim 1 further comprising the step of encrypting requests for information from a user.

8. A method according to claim 1 further comprising the step of encrypting the formatted information prior to delivery to the user if the preferred delivery medium is e-mail or HTML.

9. A method according to claim 1 further comprising the step of updating the stored user profile using information contained within the request for information.

10. A method according to claim 1 requested information is delivered to the user in more than one delivery medium.

11. A method according to claim 1 wherein the user specifies a preferred delivery medium in the request for information.

12. A method for delivering information to a user comprising the following steps that are performed in a data processing system:

storing a user profile indicating a user preferred delivery medium including e-mail, html, fax, printed copy, and mail;

in response to a user request for information, determining from the stored user profile a preferred delivery medium for delivering the requested information to the user, wherein the user preferred delivery medium is determined from the stored user profile independent of a format associated with the user request;

in response to the user request for information, retrieving the requested information;

if the preferred delivery medium indicated in the stored user profile is e-mail, formatting the retrieved information as an e-mail message and delivering the e-mail message from the data processing system to a user data processing system in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is HTML, formatting the retrieved information as an HTML document and delivering the HTML document from the data processing system to a user data processing system in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is fax, formatting the retrieved information as a fax document and delivering the fax document from the data processing system to a user facsimile machine in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is printed copy, formatting the retrieved information as a printed document and delivering the printed copy from the data processing system to a user printer in communication with the data processing system;

if the preferred delivery medium indicated in the stored user profile is mail, the following steps are performed;

formatting the retrieved information as a paper document;

printing the retrieved information as a paper document;

inserting the printed document into an envelope via a mail inserting device; and

delivering the envelope containing the printed document to the user via a postal service; and

verifying that the retrieved information is delivered to the user in its entirety.

13. A method according to claim 12 further comprising the step of including additional, non-requested information with the requested information in the preferred delivery medium, and wherein the additional information is selected based on information contained within the stored user profile.

14. A method according to claim 12 wherein the stored user profile can be modified by the user.

15. A method according to claim 12 further comprising the step of encrypting requests for information from a user.

16. A data processing system for delivering information to a user, comprising:

means for storing a user profile indicating a user preferred delivery medium including e-mail, html, fax, printed copy, and mail;

means, responsive to a user request for information, for determining from the stored user profile a preferred delivery medium for delivering the requested information to the user, wherein the user preferred delivery medium is determined from the stored user profile independent of a format associated with the user request;

means, responsive to the user request for information, for retrieving the requested information;

means for formatting the retrieved information as an e-mail message and delivering the e-mail message from the data processing system to a user data processing system in communication with the data processing system;

means for formatting the retrieved information as an HTML document and delivering the HMTL document from the data processing system to a user data processing system in communication with the data processing system;

means for formatting the retrieved information as a fax document and delivering the fax document from the data processing system to a user facsimile machine in communication with the data processing system;

means for formatting the retrieved information as a printed document and delivering the printed document from the data processing system to a user printer in communication with the data processing system; and

means for formatting the retrieved information as a paper document and mailing the paper document to the user.

17. A data processing system according to claim 16 wherein said means for formatting the retrieved information as a paper document and mailing the paper document to the user comprises:

means for printing the retrieved information as a paper document;

means for inserting the printed document into an envelope via a mail inserting device; and

means for delivering the envelope containing the printed document to the user via a postal service.

18. A data processing system according to claim 17 further comprising integrity verification means for verifying that the paper document inserted into the envelope contains the retrieved formatted information.

19. A data processing system according to claim 16 further comprising integrity verification means for verifying that the retrieved information is delivered to the user in its entirety.

20. A data processing system according to claim 16 further comprising means for including additional, non-requested information with the requested information in the preferred delivery medium, and wherein the additional information is selected based on information contained within the stored user profile.

21. A data processing system according to claim 16 further comprising means for allowing a stored user profile to be modified by the user.

22. A data processing system according to claim 16 further comprising means for encrypting requests for information from a user.

23. A data processing system according to claim 16 further comprising means for encrypting the formatted information prior to delivery to the user if the preferred delivery medium is e-mail or HTML.

24. A data processing system according to claim 16 further comprising means for updating the stored user profile using information contained within the request for information.

25. A data processing system according to claim 16 further comprising means for delivering requested information to the user in more than one delivery medium.

26. A data processing system according to claim 16 wherein the user specifies a preferred delivery medium in the request for information. system;

and

computer readable program code means embodied in said medium for formatting the retrieved information as a paper document and mailing the paper document to the user.

27. A computer program product for delivering information to a user, comprising:

a computer usable medium having computer readable program code means embodied in said medium for storing a user profile indicating a user preferred delivery medium including e-mail, html, fax, printed copy, and mail;

computer readable program code means embodied in said medium, responsive to a user request for information, for determining from the stored user profile a preferred delivery medium for delivering the requested information to the user, wherein the user preferred delivery medium is determined from the stored user profile independent of a format associated with the user request;

computer readable program code means embodied in said medium, responsive to the user request for information, for retrieving the requested information;

computer readable program code means embodied in said medium for formatting the retrieved information as an e-mail message and delivering the e-mail message from the data processing system to a user data processing system in communication with the data processing system;

computer readable program code means embodied in said medium for formatting the retrieved information as an HTML document and delivering the HTML document from the data processing system to a user data processing system in communication with the data processing system;

computer readable program code means embodied in said medium for formatting the retrieved information as a fax document and delivering the fax document from the data processing system to a user facsimile machine in communication with the data processing system;

computer readable program code means embodied in said medium for formatting the retrieved information as a printed document and delivering the printed document from the data processing system to a user printer in communication with the data processing system; and

computer readable program code means embodied in said medium for formatting the retrieved information as a paper document and mailing the paper document to the user.

28. A computer program product according to claim 27 wherein said computer readable program code means for formatting the retrieved information as a paper document and mailing the paper document to the user comprises:

computer readable program code means embodied in said medium for printing the retrieved information as a paper document;

computer readable program code means embodied in said medium for inserting the printed document into an envelope via a mail inserting device; and

computer readable program code means embodied in said medium for delivering the envelope containing the printed document to the user via a postal service.

29. A computer program product according to claim 28 further comprising computer readable program code means embodied in said medium for verifying that the paper document inserted into the envelope contains the retrieved formatted information.

30. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for verifying that the retrieved information is delivered to the user in its entirety.

31. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for including additional, non-requested information with the requested information in the preferred delivery medium, and wherein the additional information is selected based on information contained within the stored user profile.

32. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for encrypting requests for information from a user.

33. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for encrypting the formatted information prior to delivery to the user if the preferred delivery medium is e-mail or HTML.

34. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for updating the stored user profile using information contained within the request for information.

35. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for delivering requested information to the user in more than one delivery medium.

36. A computer program product according to claim 27 further comprising computer readable program code means embodied in said medium for allowing the user to specify a preferred delivery medium in the request for information.