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Blending communications in a call center

  • US 6,173,052 B1
  • Filed: 03/03/1997
  • Issued: 01/09/2001
  • Est. Priority Date: 06/25/1992
  • Status: Expired due to Fees
First Claim
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1. A call processor in a call center having one or more agents to answer calls using one or more agent computers, comprising:

  • a blender process to blend one or more types of communications for display to said one or more agents;

    a central computer to run said blender process;

    a computer network to connect aid one or more agent computers to said central computer;

    a message router, executing on said central computer, for sending messages containing information related to said one or more types of communications to said one or more computers; and

    a queue list on each of said one or more agent computers to display said information related to said one or more types of communications to said one or more agents.

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