Sender-defined time for reporting on the status of a sent message or of the message's recipient

• US 6,175,859 B1
• Filed: 10/28/1998
• Issued: 01/16/2001
• Est. Priority Date: 10/28/1998
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Mohler, David S.
• Primary Examiner(s): Harrell, Robert B.
• Application Number:
  US09/181,796
• Time in Patent Office: 811 Days
• Field of Search: 709/206, 709/207
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting

Abstract

The sender (101) of a message is able to specify to the recipient'"'"'s messaging system (112) or to the sender'"'"'s own messaging system (102) a reply time at which the sender wishes to be informed of whether or not the recipient (111) has accessed the sent message. The reply time is included (204, 304) in the message. Upon occurrence (220) of the response time, the recipient'"'"'s messaging system checks if the recipient has accessed (222) the message, and if not, whether the recipient'"'"'s present schedule (115) is available (226). It then sends (232) a reply (224, 230), with the schedule if it is available (228), to the sender. Upon occurrence (320) of the response time, the sender'"'"'s messaging system checks (322) if a reply has been received from the recipient, and if so, whether it indicates (324) that the message has been accessed and whether it contains (328) the recipient'"'"'s schedule. It then notifies (330) the sender accordingly. The schedule preferably contains information that enables the sender to contact the recipient by other ways.

Claims

1. A messaging method comprising:

sending a message from a messaging system of a sender to a recipient, including a reply time specified by the sender;

in response to the specified reply time, the messaging system of the sender monitoring for occurrence of the reply time;

receiving the message at a messaging system of the recipient;

in response to the specified reply time, the messaging system of the recipient monitoring for the occurrence of the reply time;

upon the occurrence of the reply time, the messaging system of the recipient determining whether the recipient has accessed the message;

in response to determining that the recipient has accessed the message, the messaging system of the recipient sending an ack. reply to the sender;

in response to determining that the recipient has not accessed the message, the messaging system of the recipient determining availability of a schedule of the recipient

in response to determining unavailability of the schedule, the recipient'"'"'s messaging system sending a nack. reply to the sender;

in response to determining availability of the schedule, the recipient'"'"'s messaging system sending the nack. reply including the schedule to the sender;

receiving any reply sent by the recipient'"'"'s messaging system at the sender'"'"'s messaging system;

upon the occurrence of the reply time, the messaging system of the sender determining whether any reply has been received from the recipient;

in response to determining that no reply has been received from the recipient, the messaging system of the sender informing the sender accordingly;

in response to determining that a reply has been received from the recipient, the messaging system of the sender determining whether the reply is an ack. or nack. reply;

in response to determining that the reply is the ack. reply, informing the sender that the recipient has accessed the message;

in response to determining that the reply is the nack. reply, the messaging system of the sender determining whether the reply includes the schedule of the sender;

in response to determining that the message does not include the schedule, the messaging system of the sender informing the sender that the recipient has not accessed the message; and

in response to determining that the message includes the schedule, the messaging system of the sender informing the sender that the recipient has not accessed the message and making the schedule available to the sender.

2. The messaging method of claim 1 wherein:

the schedule contains information enabling the sender to contact the recipient by means other than the messaging method.

3. The messaging method of claim 1 wherein:

the schedule contains information enabling the sender to reach the recipient by alternative means.

4. The messaging method of claim 1 wherein:

the schedule contains a contact address at which the recipient may currently be contacted.

5. An apparatus that performs the method of claim 1 or 2 or 3 or 4.

6. A computer readable medium containing software, which, when executed in a computer, causes the computer to perform the method of claim 1 or 2 or 3 or 4.