Telephone system providing personalized telephone features

• US 6,185,283 B1
• Filed: 06/07/1995
• Issued: 02/06/2001
• Est. Priority Date: 09/14/1984
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Aspect Telecommunications Corporation (Alvaria Incorporated)
• Inventors: Fuller, Robert M., Epler, Frederick A., Manowski, Maxwell E.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/487,340
• Time in Patent Office: 2,071 Days
• Field of Search: 379/67, 379/88, 379/89, 379/207, 379/201, 379/211, 379/212, 379/112, 379/114, 379/127, 379/196, 379/142, 379/210, 379/214, 379/67.1, 379/88.15, 379/88.19, 379/88.2, 379/88.21, 379/88.22, 379/88.25, 379/88.26
• US Class Current: 379/88.21
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/652 Means for playing back the recorded messages by remote control over a telephone line H04M1/658 takes precedence
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 1/665 by checking the validity of a code
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/005 Interface circuits for subscriber lines current supply H04M19/00 and subgroups; supervisory, monitoring or testing arrangements H04M3/22 and subgroups; in key telephone systems H04M9/006
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/428 : Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 : Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 11/0457 : Connection protocols
• CPC Class Codes: H04Q 2213/1305 : Software aspects
• CPC Class Codes: H04Q 2213/13072 : Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 : Mobile subscriber
• CPC Class Codes: H04Q 2213/13102 : Common translator
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/1315 : Call waiting
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1318 : Ringing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13209 : ISDN
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13222 : PBX circuits in public exchange, centrex
• CPC Class Codes: H04Q 2213/13224 : Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/1325 : Priority service
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1326 : Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13271 : Forced release
• CPC Class Codes: H04Q 2213/13274 : Call rejection, call barring
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13286 : Direct in-dialling in PBX, DDI
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/13305 : Transistors, semiconductors in general
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/13322 : Integrated circuits
• CPC Class Codes: H04Q 2213/13331 : Abbreviated dialling
• CPC Class Codes: H04Q 2213/13374 : Paging
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13385 : Off-net subscriber
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13513 : UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 2213/13515 : authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 2213/13532 : mobile networks
• CPC Class Codes: H04Q 2213/13533 : multivendor and hybrid, e.g. public/private, networks, inc. international
• CPC Class Codes: H04Q 2213/13547 : subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04Q 3/54 : in which the logic circuitry controlling the exchange is centralised
• CPC Class Codes: H04Q 3/542 : Logic circuits or arrangements therefor
• CPC Class Codes: H04Q 3/54525 : Features introduction
• CPC Class Codes: H04Q 3/54566 : Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/622 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/627 : Details
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 68/00 : User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 68/12 : Inter-network notification
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/16 : selectively restricting mobility data tracking
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 84/022 : One-way selective calling networks, e.g. wide area paging
• CPC Class Codes: H04W 88/022 : Selective call receivers
• CPC Class Codes: H04W 88/185 : Selective call encoders for paging networks, e.g. paging centre devices
• CPC Class Codes: H04W 92/02 : Inter-networking arrangements
• CPC Class Codes: Y10S 379/913 : Person locator or person-specific

Abstract

A telephone control system is disclosed which substantially enhances the accessibility of system subscribers by providing a variety of call-handling modes, and additionally provides various programming means by which those subscribers can tailor the system to suit their individual communications needs. In operation, subscribers are each assigned an individual unique telephone number (ACCESS NUMBER) which can be dialed from any location via the Public Switched Telephone Network (PSTN). Subscribers then distribute this telephone number to persons who may wish to call them. Calls for a subscriber are routed to the control system via the PSTN. The control system determines which subscriber a call is intended for, and by referring to a database determines the method of call handling which has been preselected by that subscriber. Should the selected call handling method require that the call be delivered to another telephone number, then the control system will cause the call to be switched to that telephone. The switching function may be located in the control system itself, or alternately may be located in the PSTN but under the control of the control system.

In this way, the ACCESS NUMBER may be used as the sole telephone number for a subscriber. Callers need not know the subscribers specific whereabouts, and do not need to know the subscribers various location-specific telephone numbers such as home, office, car phone, and so forth. The ACCESS NUMBER is therefore associated with the subscriber, instead of with a specific telephone instrument or location as are other telephone numbers.

Claims

1. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers each associated with a specification defining a respective call treatment,

answering a first telephone call directed to said subscriber telephone number,

receiving during said call after it has been answered, a first caller identifier which has been stored for said subscriber telephone number as associated with a first call treatment specification, and

processing said call using the call treatment specified by the first call treatment specification.

2. The method of claim 1 comprising the further steps of:

answering a second telephone call directed to said particular subscriber telephone number, and

processing said second telephone call using a second call treatment in the absence of receipt during said second call of a caller identifier stored for said subscriber telephone number as associated with said first call treatment.

3. The method of claim 2 wherein said caller identifier is a predetermined number.

4. The method of claim 2 wherein said first and second call treatments each further include using one of a predetermined plurality of call handling modes.

5. The method of claim 3 wherein said first and second call treatments each further include using one of a predetermined plurality of call handling modes.

6. The method of claim 1 wherein said first call treatment comprises forwarding said first call to a voice messaging facility which provides a selected announcement message to an originator of said first call, said announcement being a first announcement if the received caller identifier is said first caller identifier and being a second announcement otherwise.

7. The method of claim 6 wherein said second announcement is a default announcement.

8. The method of claim 2 wherein said first call treatment includes forwarding said first call to at least a first predetermined telephone number and wherein said second call treatment includes forwarding said second call to a voice messaging facility.

9. The method of claim 2 wherein said second call treatment includes entry into a service administration menu provided in response to receipt during said second call of a predetermined subscriber identifier.

10. The method of claim 9 wherein said subscriber identifier and each caller identifier provided by callers are numbers, said subscriber identifier having a distinguishing characteristic from any caller identifier provided by callers.

11. The method of claim 9 wherein said service administration menu includes a predetermined plurality of service functionalities each selectable by the caller associated with said predetermined subscriber identifier.

12. The method of claim 11 wherein one of said plurality of service functionalities includes extending said second call to a voice messaging service so that the associated caller may obtain messages priorly stored in said messaging service that are addressed to said associated caller.

13. The method of claim 11 wherein one of said plurality of service functionalities includes a meet-me service operative for allowing the caller to initiate a page to said predetermined subscriber.

14. The method of claim 11 wherein one of said plurality of administrable service functionalities includes extending said second call to an enhanced service.

15. The method of claim 11 wherein one of said plurality of administrable service functionalities includes an option to program a predetermined number of call forwarding telephone numbers associated with respective call treatments.

16. The method of claim 15 wherein another one of said plurality of administrable service functionalities includes an option to program associated caller identifiers and to associate those identifiers with different ones of said respective call treatments including default call treatments.

17. The method of claim 16 wherein said option includes associating said call treatments with respective durations of time during which said treatments may be invoked.

18. The method of claim 17 wherein said method includes the step of associating one of said associated caller identifiers with a series of call treatments and the step of processing a received call associated with said one caller identifier in accordance with a succeeding call treatment in said series if said received call cannot be completed after being processed in accordance with a preceding call treatment in said series.

19. The method of claim 17 wherein said method includes the step of associating one of said associated caller identifiers with a series of call treatments and the step of processing a received call associated with said one caller identifier in accordance with a succeeding call treatment in said series if said received call cannot be processed in accordance with a preceding call treatment in said series.

20. The method of claim 11 wherein one of said plurality of administrable service functionalities includes an option of allowing the caller associated with said predetermined subscriber identifier to change associated caller identifiers and/or call treatments associated with those identifiers.

21. The method of claim 20 wherein said option includes a further option of associating said caller identifiers with respective names.

22. The method of claim 1 wherein a controlling subscriber has said telephone number and said controlling subscriber controls the storing of each of said plurality of caller identifiers and each associated specification of call treatment.

23. The method of claim 1 wherein the subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

24. The method of claim 1 further comprising the step of answering a second call while said first call is in progress.

25. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers and associated call treatment specifications including a first caller identifier and a specification of a first call treatment associated with the first identifier,

answering a first telephone call directed to said subscriber telephone number,

receiving a caller identifier during said first call after it has been answered which matches a caller identifier stored for said subscriber telephone number,

processing said first call using the call treatment the specification of which is associated with the received caller identifier,

answering a second telephone call directed to said subscriber telephone number, and

processing said second telephone call using a second call treatment in the absence of receipt during said second call of said first caller identifier, wherein said first and second call treatments each comprise forwarding a call to a selected one of a predetermined plurality of destinations.

26. The method of claim 25 wherein said destinations include a default telephone number, a subscriber-administrable alternate telephone number, and a voice messaging facility.

27. The method of claim 25 wherein said first call treatment further comprises the providing of service announcements to the originator of said call in a language.

28. The method of claim 25 wherein a controlling subscriber has said telephone number and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the specification of each associated call treatment.

29. The method of claim 25 wherein the subscriber telephone number is any ordinary telephone number normally accessible via a Public Switched Telephone Network, and a telephone call may be directed thereto without a need for a calling party to provide a special access code.

30. The method of claim 25 wherein the step of answering a second telephone call occurs while said first call is in progress.

31. A method for providing a personal telecommunications service, said method comprising the steps of:

storing for a subscriber telephone number a plurality of caller identifiers including a first caller identifier having a first specification of call treatment associated with the first caller identifier,

answering a first telephone call directed to the subscriber telephone number,

receiving, during said first telephone call after it has been answered, a caller identifier previously stored for said subscriber telephone number,

processing said call using a call treatment specified by a specification associated with the received caller identifier,

answering a second telephone call directed to said subscriber telephone number,

processing said second telephone call using a second call treatment in the absence of receipt during said second call of said first caller identifier stored for said subscriber telephone number, and

indicating to an originator of a particular call a destination that will be used in processing said particular call and/or a handling mode that will be used for that particular call.

32. The method of claim 31 wherein the handling mode includes billing a call to the originator of said particular call.

33. The method of claim 31 including the further steps of

indicating to said originator of said particular call the destination that will be used in processing that particular call, and

allowing said originator an option of terminating said call.

34. The method of claim 32 wherein the handling mode includes billing a call to said subscriber telephone number.

35. The method of claim 34 wherein a predetermined caller identifier determines which of said handling modes can be included in said first call treatment.

36. The method of claim 31 wherein a controlling subscriber has said telephone number and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the specification of call treatments associated with caller identifiers.

37. The method of claim 31 wherein the subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

38. The method of claim 31 wherein the step of answering a second telephone call occurs while said first call is in progress.

39. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers including a first caller identifier and a specification of a first call treatment associated with the first caller identifier,

answering a first telephone call directed to said subscriber telephone number,

receiving a caller identifier previously stored for said telephone number during said call after said call has been answered,

processing said call using a call treatment associated with the received caller identifier and stored for said subscriber telephone number by connecting said first telephone call with a device at a telephone network address defined by the call treatment associated with the received identifier,

answering a second telephone call directed to said subscriber telephone number,

processing said second telephone call using a second call treatment in the absence of receipt during said second call of said first caller identifier stored for said subscriber telephone number.

40. The method of claim 39 wherein said first and second call treatments each further include using one of a predetermined plurality of call handling modes, and wherein said method further comprises the step of prompting the originator of said second call to select one of a predetermined plurality of options.

41. The method of claim 39 wherein an identifier received while handling an incoming call may cause another identifier to be called as a subroutine.

42. The method of claim 39 wherein said telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the specification of call treatments associated with caller identifiers.

43. The method of claim 39 wherein said subscriber telephone number is any ordinary telephone number normally accessible via a Public Switched Telephone Network, and a telephone call may be directed thereto without a need for a calling party to provide a special access code.

44. The method of claim 39 wherein the step of answering a second telephone call occurs while said first call is in progress.

45. An arrangement for providing a personal telecommunications service, said arrangement comprising

means for storing, for a subscriber telephone number, a plurality of caller identifiers each associated with a specification defining a respective call treatment;

means for answering a first telephone call directed to said subscriber telephone number;

means for receiving a caller identifier, and receiving an incoming caller identifier during said first call after it has been answered; and

means for processing said first call using a call treatment which has been stored for said subscriber telephone number as associated with the received incoming caller identifier.

46. The arrangement of claim 45 wherein said means for processing processes an answered second telephone call directed to said subscriber telephone number using a second call treatment in the absence of receipt, during said second call after it has been answered, of a caller identifier which has been stored for said subscriber telephone number.

47. The arrangement of claim 46 wherein said received caller identifier is a predetermined number.

48. The arrangement of claim 46 wherein said first and second call treatments each include forwarding a call to a selected one of a predetermined plurality of destinations, said destinations including a default telephone number, a subscriber-administrable alternate telephone number, and a voice messaging facility.

49. The arrangement of claim 48 wherein said first call treatment includes providing service announcements to an originator of said call in a language.

50. The arrangement of claim 46 wherein charges associated with said second call are billed to a telephone number other than said particular subscriber telephone number.

51. The arrangement of claim 46 wherein each said call treatment further comprises using one of a predetermined plurality of call handling modes.

52. The arrangement of claim 51 comprising the further step of indicating to the originator of a particular call a destination that will be used in processing said particular call.

53. The arrangement of claim 51 wherein said call treatment includes the billing of a call to the originator of said call.

54. The arrangement of claim 51 further comprising means for indicating to an originator of a particular call a destination that will be used in processing that particular call and for extending to said originator an option to terminate said call.

55. The arrangement of claim 50 wherein said first call treatment comprises forwarding said first call to a voice messaging facility which provides a selected announcement message to an originator of said first call, said announcement being a first announcement if the caller identifier received during said call is said first caller identifier and being a second announcement otherwise.

56. The arrangement of claim 55 wherein said second announcement is a default announcement.

57. The arrangement of claim 46 wherein said first call treatment comprises forwarding said first call to at least a first predetermined telephone number and wherein said second call treatment comprises forwarding said second call to a voice messaging facility.

58. The arrangement of claim 46 wherein said second call treatment comprises entry into a service administration menu provided in response to receipt during said second call of a predetermined subscriber identifier.

59. The arrangement of claim 58 wherein said subscriber identifier and each caller identifier provided by callers are numbers, said subscriber identifier having a distinguishing characteristic from any caller identifier provided by callers.

60. The arrangement of claim 58 wherein said service administration menu includes a predetermined plurality of service functionalities each selectable by a caller associated with said predetermined subscriber identifier.

61. The arrangement of claim 60 wherein one of said plurality of administrable service functionalities includes extending said second call to a voice messaging service so that the associated caller may obtain messages priorly stored in said messaging service that are addressed to said associated caller.

62. The arrangement of claim 60 wherein one of said plurality of administrable service functionalities includes a meet-me service operative for allowing the caller to page said predetermined subscriber.

63. The arrangement of claim 60 wherein one of said plurality of administrable service functionalities includes extending said second call to an enhanced service.

64. The arrangement of claim 60 wherein one of said plurality of administrable service functionalities includes a first option to program a predetermined number of call forwarding telephone numbers associated with respective call treatments.

65. The arrangement of claim 64 wherein another one of said plurality of administrable service functionalities includes a second option to program caller identifiers and associate those identifiers with different ones of said respective call treatments including default call treatments.

66. The arrangement of claim 65 wherein said second option includes associating said respective call treatments with respective durations of time during which said treatments may be invoked.

67. The arrangement of claim 66 further comprising means for associating at least one of said caller identifiers with a series of call treatments and for processing a received call associated with said one caller identifier in accordance with successive call treatments in said series if the received call cannot be completed after being processed in accordance with preceding call treatments in said series.

68. The arrangement of claim 66 further comprising means for associating at least one of said associated caller identifiers with a series of call treatments and for processing a received call associated with said one caller identifier in accordance with successive ones of the call treatments in said series if the received call cannot be processed in accordance with preceding ones of the call treatments in said series.

69. The arrangement of claim 60 wherein one of said plurality of administrable service functionalities includes a first option of allowing the caller associated with said predetermined subscriber identifier to change associated caller identifiers and/or call treatments associated with those identifiers.

70. The method of claim 66 wherein said first option includes an option of associating said caller identifiers with respective names.

71. The arrangement of claim 47 wherein each said second call treatment further comprises using one of a predetermined plurality of call handling modes.

72. The arrangement of claim 71 comprising the further step of indicating to an originator of a particular call a destination that will be used in processing said particular call and/or a billing mode for that particular call.

73. The arrangement of claim 72 wherein said call treatment associated with the caller identifier received during said first call includes billing said first call to an originator of said first call.

74. The arrangement of claim 72 further comprising means for indicating to an originator of a particular call a destination that will be used in processing that particular call and/or a handling mode therefor.

75. The arrangement of claim 45 wherein said telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the specification of call treatments associated with caller identifiers.

76. The arrangement of claim 45 wherein said subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

77. The arrangement of claim 45 further comprising means for answering a second telephone call directed to said subscriber telephone number while said first telephone call remains connected.

78. An arrangement for providing personal communications services comprising

means for associating a subscriber telephone number with a respective group including a plurality of caller identifiers and for specifying at least one of a plurality of specifications of call treatments for each caller identifier of said group, and

means, responsive to receipt of a first telephone call directed to said subscriber telephone number and receipt during said first call after it has been answered of a caller identifier of the associated group of identifiers, for processing said call in accordance with the specification of call treatment specified for the received caller identifier of the associated group of identifiers.

79. The arrangement of claim 78 wherein said subscriber telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored in the respective group and controls selection of the call treatment specification for caller identifiers.

80. The arrangement of claim 78 wherein said subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

81. The arrangement of claim 78 further comprising means for answering a second telephone call directed to said subscriber telephone number while said first telephone call is in progress.

82. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers each associated with a specification defining a respective call treatment,

answering a first telephone call directed to said subscriber telephone number,

receiving a caller identifier which matches a caller identifier previously stored for said subscriber telephone number during said first call after it has been answered, and

processing said call using the respective call treatment specified by the specification associated with the received caller identifier.

83. The method of claim 82 comprising the further steps of

answering a second telephone call directed to said subscriber telephone number, and

processing said second telephone call using a second call treatment in the absence of receipt during said second call of a caller identifier stored for said subscriber telephone number.

84. The method of claim 83 wherein each caller identifier is a predetermined number.

85. The method of claim 83 wherein each said call treatment further comprises using one of a predetermined plurality of call handling modes.

86. The method of claim 84 wherein said second call treatment comprises entry into a service administration menu provided in response to receipt during said second call of a predetermined subscriber identifier.

87. The method of claim 84 wherein each said call treatment further comprises using one of a predetermined plurality of call handling modes.

88. The arrangement of claim 84 further comprising means for indicating to an originator of a particular call the destination that will be used in processing that particular call and/or the handling mode therefor.

89. The method of claim 82 wherein said subscriber telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the call treatment specification for caller identifiers.

90. The method of claim 82 wherein said subscriber telephone number is any ordinary telephone number normally accessible via a Public Switched Telephone Network, and a telephone call may be directed thereto without a need for a calling party to provide a special access code.

91. The method of claim 82 further comprising a step of answering a second call directed to said subscriber telephone number while said first call remains connected.

92. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber a plurality of caller identifiers each associated with a specification of call treatment, including a first caller identifier and a specification of a first call treatment associated with that identifier,

answering a first telephone call directed to said subscriber,

receiving, during said call after it has been answered, a caller identifier which was previously stored for said subscriber as associated with a specification of call treatment,

processing said call according to the specification of call treatment associated with the received caller identifier,

answering, while said first call is ongoing, a second telephone call directed to said subscriber, and

processing said second telephone call using a second call treatment in the absence of receipt during said second call of said first caller identifier, wherein said first and second call treatments each comprise forwarding a call to a selected one of a predetermined plurality of destinations.

93. The method of claim 92 wherein said subscriber telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the call treatment specification for caller identifiers.

94. The method of claim 92 wherein said subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

95. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber at least a first caller identifier and the specification of a first call treatment associated with that identifier,

answering a first telephone call directed to said subscriber,

receiving a caller identifier during said call after it has been answered, processing said call using the call treatment associated with the received caller identifier stored for said subscriber,

answering a second telephone call directed to said subscriber,

processing said second telephone call using a second call treatment in the absence of the receipt during said second call of said first caller identifier stored for said subscriber, and

indicating to the originator of a call the destination that will be used in processing said call and/or the handling mode for that call.

96. The method of claim 95 wherein a predetermined caller identifier characteristic determines which of a plurality of handling modes can be included in said first call treatment.

97. The method of claim 96 wherein a caller identifier accessed in a handling mode may call another caller identifier in a subroutine.

98. The method of claim 95 wherein a caller identifier accessed in a handling mode may cause another caller identifier to be called as a subroutine.

99. The method of claim 95 wherein said subscriber telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the call treatment specification for caller identifiers.

100. The method of claim 95 wherein said subscriber telephone number is any ordinary telephone number normally accessible via a Public Switched Telephone Network, and a telephone call may be directed thereto without a need for a calling party to provide a special access code.

101. The method of claim 95 wherein said second call is answered while said first call is in progress.

102. An arrangement for providing a personal telecommunications service, said arrangement comprising

means for storing for a subscriber a plurality of caller identifiers each associated with a specification defining a respective call treatment,

means for answering a first telephone call directed to said subscriber,

means for receiving caller identifiers and receiving, during said first call after it has been answered, a caller identifier which was stored for said subscriber, and

means for processing said first call in combination with a switch, using the call treatment associated with the received caller identifier, said switch being functional to process a plurality of calls at any given time and being responsive to instructions received from said processing means.

103. The arrangement of claim 102 wherein said means for processing processes an answered second telephone call directed to said subscriber using a second call treatment in the absence of receipt during said second call of a caller identifier stored for said subscriber telephone number.

104. The arrangement of claim 103 wherein each said received caller identifier represents a number.

105. The arrangement of claim 103 wherein each said call treatment further comprises using one of a predetermined plurality of call handling modes.

106. The arrangement of claim 103 wherein said call treatment associated with said first call comprises forwarding said first call to at least a first stored telephone number and wherein said second call treatment comprises forwarding said second call to a second stored telephone number.

107. The arrangement of claim 103 further including a subscriber identifier, wherein said subscriber identifier and each caller identifier provided by callers are multi-digit numbers, said subscriber identifier having a distinguishing characteristic from any caller identifier provided by callers.

108. The arrangement of claim 102 further including means to program a predetermined number of call forwarding telephone numbers associated with respective call treatments.

109. The arrangement of claim 102 further comprising means for associating at least one of said associated caller identifiers with a series of call treatments.

110. The arrangement of claim 102 wherein said subscriber telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the call treatment specification for caller identifiers.

111. The arrangement of claim 102 wherein said subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

112. An arrangement for providing personal communications services comprising

means for associating each of a plurality of subscribers with a respective group of caller identifiers and for specifying at least one of a plurality of call treatments for each caller identifier of a group, and

means, responsive to receipt of a telephone call directed to a first of said subscribers and to receipt, after the telephone call is answered, of a caller identifier of the group of identifiers associated with said first subscriber, for processing said call in a switch in accordance with the call treatment specified for the received caller identifier of the associated group of identifiers by sending appropriate instructions to said switch, said switch being able to process a plurality of calls concurrently.

113. The arrangement of claim 112 wherein said first subscriber controls selection of which caller identifiers are stored and controls selection of the call treatment specification for caller identifiers.

114. The arrangement of claim 112 wherein said telephone call directed to the first subscriber is dialed to an ordinary telephone number representing any particular telephone network address normally accessible via a Public Switched Telephone Network, and said telephone call is directed thereto without a need for a calling party to provide a special access code.

115. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers and a specification of a call treatment associated with each caller identifier,

receiving a first telephone call directed to said subscriber telephone number and, during said first call after said first call has been answered, receiving a previously stored caller identifier in connection with said call,

processing said first call using the call treatment specified by the specification associated with the received caller identifier by connecting said first telephone call with a destination telephone network address defined by the specification associated with the received caller identifier, and

while said first call is still in progress answering a second telephone call directed to said subscriber telephone number.

116. The method of claim 115 wherein said subscriber telephone number is assigned to a controlling subscriber and said controlling subscriber controls selection of which caller identifiers are stored and controls selection of the call treatment specification for caller identifiers.

117. The method of claim 115 wherein said subscriber telephone number is an ordinary telephone number representing a particular telephone network address including area code and seven-digit number, and a telephone call may be directed thereto by dialing the seven-digit number along with an international call identifier if needed, a national code if an international call, a long-distance identifier if needed, and the area code if needed.

118. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers and a specification of call treatment associated with each caller identifier,

receiving a telephone call directed to said subscriber telephone number and receiving during said call after said call has been answered a caller identifier in connection with said call,

processing said call using a call treatment specified by the specification of call treatment associated with the received identifier and stored for said subscriber telephone number, the call treatment including as a subroutine calling another caller identifier stored and associated with said subscriber telephone number.

119. A method for providing a personal telecommunications service, said method comprising the steps of

storing for a subscriber telephone number a plurality of caller identifiers and a specification of call treatment associated with each caller identifier,

receiving a telephone call directed to said subscriber telephone number and receiving during said call after said call has been answered a caller identifier in connection with said call, and

processing said call using the specification of call treatment associated with the received caller identifier, the call treatment thus specified including calling another identifier associated with said subscriber telephone number to branch to a call treatment associated with the called identifier.