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Personal desktop router

  • US 6,185,291 B1
  • Filed: 02/10/1997
  • Issued: 02/06/2001
  • Est. Priority Date: 02/10/1997
  • Status: Expired due to Term
First Claim
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1. A method for routing telephone calls to a plurality of individual agent workstations at a customer premises, comprising steps of:

  • (a) receiving a call at a telephony switch coupled to a customer local area network (LAN);

    (b) broadcasting identifying data associated with the call on the LAN;

    (c) intercepting the broadcast data at a personal router application having a separated set of specified editable personal routing rules and executing on a computer at one of the plurality of individual agent workstations, the routing application determining routing rules specifically for that workstation connected to the LAN;

    (d) editing the routing rules with an user interface;

    (e) determining routing for the instant call in the personal router application; and

    (f) sending personal routing instructions to the telephony switch as a result of the personal routing determined in step (e).

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