Call processing system with call screening
First Claim
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1. A method for processing a call from a caller, said method comprising the steps of:
- extracting information about said call;
updating a remote database which includes information about said call with said extracted information;
receiving said call at a call processor;
processing said call, at least in part by prompting said caller for a unique key number;
processing said unique key number to access said remote database; and
providing said caller with current information contained in a field of said remote database which includes information relative to said caller.
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Abstract
A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
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Citations
7 Claims
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1. A method for processing a call from a caller, said method comprising the steps of:
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extracting information about said call;
updating a remote database which includes information about said call with said extracted information;
receiving said call at a call processor;
processing said call, at least in part by prompting said caller for a unique key number;
processing said unique key number to access said remote database; and
providing said caller with current information contained in a field of said remote database which includes information relative to said caller. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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Specification