Telephone system having a callback capability and method for connecting a recipient of a message to a caller

• US 6,195,418 B1
• Filed: 12/31/1997
• Issued: 02/27/2001
• Est. Priority Date: 12/31/1997
• Status: Expired due to Term

• Current Assignee: Dsc Telecom L.P.
• Original Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Inventors: Ridgley, Jay W.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/001,707
• Time in Patent Office: 1,154 Days
• Field of Search: 379/210, 379/211, 379/212, 379/213, 379/214, 379/88-2-, 379/88.19, 379/88.2, 379/88.21, 379/142, 379/201, 379/111, 379/114
• US Class Current: 379/88.23
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

After playing a message, a message delivery system prompts a message recipient with an option to automatically call back the calling party. If the recipient activates the callback feature, the message delivery system retrieves the calling party'"'"'s telephone number and directs the telecommunications switch to connect the return telephone call from the called unit to the calling unit. If the return telephone call is answered by the calling unit, the message delivery system may optionally direct the billing system to charge the telephone number corresponding to the calling unit for the return telephone call initiated by the recipient. Additionally, the message delivery system may optionally include a feature whereby the calling party expressly provides the system with a telephone number to which a call is to be returned, i.e., a telephone number other than the one associated with the calling unit from which the calling party placed the call.

Claims

1. A telephone system for providing a callback feature to a called unit, comprising:

a communications device receiving a first telephone call from a calling unit directed to the called unit, the communications device further receiving caller information and a message from the calling unit, the caller information being provided by a telecommunication system without prompting the calling unit for the caller information; and

a processor recording the caller information and the message into a storage device, the processor providing the message to the called unit,

wherein, after the processor records the message, the processor determines if the callback feature is activated, and

wherein, when the processor determines that the callback feature is activated, the processor routes a second telephone call from the called unit to the calling unit using the caller information.

2. The telephone system according to claim 1, wherein the communication device receives called party information, the processor recording the called party information in the storage device.

3. The telephone system according to claim 1,

wherein the processor provides the caller information to a billing system to bill the calling unit for the second telephone call.

4. The telephone system according to claim 1, wherein, if the second telephone call is not answered by the calling unit, the processor prompts a called party of the called unit to provide a return message for a calling party at the calling unit during the second call, the return message having the calling information, the return message being recorded in the storage device.

5. The telephone system according to claim 3,

wherein the processor provides the caller information to a billing system to bill the calling unit for the second telephone call.

6. The telephone system according to claim 1, wherein the caller data correspond to ANI signals.

7. The telephone system according to claim 4, wherein the processor generates a continuous message signal to the calling unit when the return message corresponding to the caller information is stored in the storage device.

8. The telephone system according to claim 1, wherein the callback feature corresponds to a predetermined data stream associated with a predetermined key sequence depressed at the called unit.

9. A telephone system for providing a callback feature to a called unit, comprising:

a communications device receiving a first telephone call from a calling unit directed to the called unit, the communication device further receiving return information and a message from a calling unit; and

a processor recording the return information and the message into a storage device, the processor providing the message to the called unit,

wherein, after the processor records the message and without prompting the calling unit to activate the callback feature, the processor determines if the callback feature is activated, and

wherein, when the processor determines that the callback feature is activated, the processor routes a second telephone call from the called unit to a remote unit as a function of the return information.

10. The telephone system according to claim 9, wherein the return information corresponds to a telephone number of the remote unit.

11. The telephone system according to claim 9, wherein the communication device receives caller information.

12. The telephone system according to claim 11, wherein the caller information correspond to ANI signals.

13. The telephone system according to claim 9, wherein the processor provides the return information to a billing system to bill the calling unit for the second telephone call.

14. The telephone system according to claim 11,

wherein, if the second telephone call is not answered by the remote unit, the processor routes the second telephone call from the called unit to the calling unit using the caller information, and

wherein, if the second telephone call is not answered by the calling unit, the processor prompts a called party of the called unit to provide a return message for a calling party at the calling unit during the second call, the return message having the calling information, the return message being recorded in the storage device.

15. The telephone system according to claim 14, wherein the processor provides the return information to a billing system to bill the calling unit for at least one of the return telephone call and the return message.

16. The telephone system according to claim 9, wherein the callback feature corresponds to a predetermined data stream associated with a predetermined key sequence depressed at the called unit.

17. A method for providing a callback feature to a called unit, comprising the steps of:

receiving caller information, called party information and a message from a calling unit, the caller information being provided by a telecommunication system without prompting the calling unit for the caller information;

recording the caller information, the called party information and the message into a storage device;

connecting the called unit to a telephone system, the called unit corresponding to the called party information;

providing the message to the called unit;

after the called unit receives the message from the calling unit, determining if the callback feature is activated; and

if the callback feature is activated, routing a return telephone call from the called unit to the calling unit using the caller information.

18. The method according to claim 17, further comprising the step of:

providing the caller information to a billing system to bill the calling unit for the return telephone call.

19. The method according to claim 17, further comprising the step of:

if the returned telephone call is not answered by the calling unit, prompting a called party of the called unit to provide a return message for a calling party at the calling unit having the calling information.

20. The method according to claim 19, further comprising the step of:

if the return message is provided by the called party from the called unit, recording the return message in the storage device.

21. The method according to claim 19, further comprising the step of:

generating a continuous message signal to the calling unit when the return message corresponding to the caller information is stored in the storage device.

22. The method according to claim 17, wherein the callback feature corresponds to a predetermined data stream associated with a predetermined key sequence depressed at the called unit.

23. A method for providing a callback feature to a called unit, comprising the steps of:

receiving caller information, return information, called party information and a telephone message from a calling unit;

recording the caller information, the return information, the called party information and the message into a storage device;

connecting the called unit to a telephone system, the called unit corresponding to the called party information;

providing the message to the called unit;

after the called unit receives the message from the calling unit and without prompting the calling unit to activate the callback feature, determining if the callback feature is activated; and

if the callback feature is activated, routing a return telephone call from the called unit to a remote unit using the return information.

24. The method according to claim 23, wherein the return information corresponds to a further telephone number of the remote unit.

25. The method according to claim 24, further comprising the step of:

providing the caller information to a billing system to bill the calling unit for the return telephone call.

26. The method according to claim 24, further comprising the steps of:

if the return telephone call is not answered by the remote unit, routing the return telephone call from the called unit to the calling unit using the caller information; and

if the return telephone call is not answered by the calling unit, prompting a called party of the called unit to provide a return message for a calling party at the calling unit having the calling information, the return message being recorded in the storage device.

27. The method according to claim 26, further comprising the step of:

providing the caller information to a billing system to bill the calling unit for at least one of the return telephone call and the return message.

28. The method according to claim 23, wherein the callback feature corresponds to a predetermined data stream associated with a predetermined key sequence depressed at the called unit.