Telephone transaction processing as a part of a call transport

• US 6,205,207 B1
• Filed: 06/01/1999
• Issued: 03/20/2001
• Est. Priority Date: 06/07/1995
• Status: Expired due to Term

• Current Assignee: Convergys Customer Management Delaware LLC (Concentrix CVG Customer Management Group, Inc.)
• Original Assignee: Convergys Corporation (Synnex Corporation)
• Inventors: Scherer, Gordon F.
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US09/323,439
• Time in Patent Office: 658 Days
• Field of Search: 379/91.01, 379/91.02, 379/201, 379/114, 379/121, 379/122, 379/143, 379/154, 379/207, 379/218, 379/67.1, 379/88.18, 379/265, 379/266
• US Class Current: 379/91.02
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: H04M 15/34 Charging, billing or metering arrangements for private branch exchanges
• CPC Class Codes: H04M 17/106 using commercial credit or debit cards
• CPC Class Codes: H04M 2017/14 using commercial credit/debit cards, e.g. VISA, AMEX
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 1/45 using multi-frequency signalling H04Q1/46 takes precedence

Abstract

A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.

Claims

1. A call transaction processing system comprising:

a call initiating device adapted to initiate a call;

a call receiving device adapted to receive a call from said call initiating device;

a completed call between a first party at said call initiating device and a second party at said call receiving device;

a transaction to be processed in association with said call; and

,

a transaction device integrated in the transmission of said call to facilitate processing of said transaction, said transaction device adapted to be activated by one of either said first party or said second party through said call initiating device or through said call receiving device.

2. The system of claim 1, wherein said transaction device is integrated into a private branch exchange.

3. The system of claim 1, wherein said transaction device is integrated into the call transport as an enhanced service.

4. The system of claim 1, wherein said transaction device remains available to be summoned by said first party after said call is forwarded to another call receiving device.