Methods for registering a warranty for a wireless device

• US 6,208,853 B1
• Filed: 02/24/1998
• Issued: 03/27/2001
• Est. Priority Date: 02/24/1998
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: LoVasco, Francis, Sayre, Clifford L. III
• Primary Examiner(s): Trost, William G.
• Assistant Examiner(s): CONTEE, JOY KIMBERLY
• Application Number:
  US09/030,450
• Time in Patent Office: 1,127 Days
• Field of Search: 455/405, 455/406, 455/407, 455/408, 455/409, 455/418, 455/414, 455/419, 455/466, 455/412, 455/433, 455/435, 455/575, 455/420, 455/410
• US Class Current: 455/414.1
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00

Abstract

A warranty registration method for a wireless remote unit in a communication network is provided wherein the communication network includes a wireless network and a message center. Initial activation of a wireless remote unit prompts retrieval of warranty information specific to the wireless remote unit. A message is constructed based on the warranty information and subsequently transmitted to the message center. The message center receives the warranty information and transfers it to a warranty center.

Claims

1. A method for registering a warranty for a wireless remote unit in a wireless communication network, said method comprising the steps of:

detecting an activation of said remote unit by a user, said detecting performed by said remote unit;

collecting warranty information specific to said remote unit in response to said detecting said activation of said remote unit by said user and in response to an information request generated at said remote unit;

encoding said warranty information into a warranty message; and

transmitting said warranty message from said remote unit via said wireless communication network so as to register said warranty information.

2. The method of claim 1, wherein said warranty information includes a time of said activation of said remote unit.

3. The method of claim 1, wherein said warranty information includes pre-stored information specific to said remote unit.

4. The method of claim 1, wherein said collecting step comprises the steps of:

prompting a user input on a user interface of said remote unit during said activation;

receiving a user input in response to said prompting; and

proceeding with said collecting step if said user input indicates user compliance with said prompting.

5. The method of claim 4, further comprising the step of:

reprompting a user input in response to a next activation of said remote unit if said user input received in said receiving step indicates user noncompliance with said prompting.

6. The method of claim 4, further comprising the steps of:

receiving user-added information responsive to said prompting; and

encoding said user-added information into said warranty message.

7. The method of claim 1, further comprising the step of:

receiving an acknowledgment message indicating successful registration of said warranty information.

8. A method for registering a warranty in a wireless communication network, said wireless communication network comprising a message center having a message storage and a message server, comprising the steps of:

receiving a warranty message containing warranty information;

decoding said warranty information from said warranty message;

storing said warranty information in said message storage;

accessing said message storage by said message server periodically to retrieve said stored warranty information; and

transferring said retrieved warranty information so as to register said warranty information.

9. The method of claim 8, wherein said communication network comprises a warranty center, and wherein said method further comprises the step of:

storing said transferred warranty information in a warranty storage in said warranty center to register said warranty information.

10. The method of claim 9, further comprising the step of:

transmitting an acknowledgment message so as to indicate successful registration of said warranty information.

11. A method for registering a warranty for a wireless remote unit in a wireless communication network, said communication network having a message center, said method comprising the steps of:

detecting an activation of said remote unit by a user, said detecting performed by said remote unit;

collecting at said remote unit warranty information specific to said remote unit in response to said detecting said activation of said remote unit by said user and in response to an information request generated at said remote unit;

encoding at said remote unit said warranty information into a wireless message;

transmitting said wireless message from said remote unit to said message center via said wireless communication network;

receiving at said message center said wireless message; and

decoding at said message center said warranty information from said wireless message.

12. The method of claim 11, wherein said message center includes an interactive device, and wherein said method further comprises the steps of:

transmitting a registration instruction from said interactive device to said remote unit in response to said detecting;

receiving said registration instruction at said remote unit;

playing said registration instruction on a user interface of said remote unit; and

encoding a user response into said wireless message.

13. The method of claim 12, wherein said interactive device comprises a voice-interactive device.

14. The method of claim 11, wherein said communication network comprises a warranty center, and wherein said method further comprises the steps of:

transferring said warranty information to said warranty center; and

storing said warranty information in a warranty database in said warranty center to register said warranty information.

15. The method of claim 14, further comprising the steps of:

storing said warranty information in a mailbox located in said message center;

accessing said mailbox periodically to retrieve said stored warranty information; and

proceeding with said transferring step with said retrieved warranty information.

16. The method of claim 11, wherein said wireless message is a text message and said transmitting step employs an alphanumeric message link of said wireless communication network.

17. The method of claim 11, wherein said wireless message is a voice band tone message in a sequence of voice band tones and said transmitting step employs a voice band tone link of said wireless communication network.

18. The method of claim 11, wherein said message includes an image.

19. The method of claim 11, wherein said message includes video information.

20. The method of claim 11, further comprising the steps of:

deriving from said wireless communication network a time of said activation;

storing at a memory of said remote unit said activation time; and

including said activation time in said warranty information.

21. The method of claim 20, wherein said time includes a date of said activation.