Internet-based telephone call manager

• US 6,212,261 B1
• Filed: 08/19/1999
• Issued: 04/03/2001
• Est. Priority Date: 08/14/1996
• Status: Expired due to Term

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Jodoin, Sylvain, Meubus, Charles, Bernardi, Alan
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/377,049
• Time in Patent Office: 593 Days
• Field of Search: 379/67.1, 379/88.11, 379/88.12, 379/88.13, 379/88.14, 379/88.17, 379/88.19, 379/88.2, 379/88.21, 379/88.22, 379/90.01, 379/93.01 , 379/93.17, 379/215
• US Class Current: 379/88.12
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/156 On-line status dependent routing
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/122 where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN access arrangements to networks other than PSTN/ISDN H04M7/0066; access arrangements to public data networks H04L12/2856

Abstract

A method is provided that allows data access service provider subscribers to manage their telephone service through a data connection. The subscriber is enabled to obtain call data information and is provided real time control. During a data call, a visual incoming call indicator informs the subscriber, through a popup window, connected to the data access service provider that there is a call attempt. A visual message waiting indicator allows a subscriber, connected to the data access service provider to be notified of a pending message on the voice message system. A visual call disposition allows the subscriber, through the data connection, to dispose of calls. The call disposition options include forwarding a call to voice mail, playing an announcement to the calling party, forwarding the call to another line, sending a text message which could be converted to speech using text to speech technology, answering the call using voice over data call or terminating the data connection in order to accept the call.

Claims

1. A method of providing an indication of a message waiting at a voice messaging service to a called station coupled to a telecommunications network, the called station having a data processing terminal engaged in a data call with a data communications network, the data call being through a connection in the telecommunications network to an access gateway for the data network, the method comprising the steps of:

providing, by the telecommunications network, an incoming call intended for the called station to a voice messaging service enabled to record a message from the incoming call;

providing a signal advising of the message waiting from the access gateway, over the data call connection through the telecommunications network, to the data processing terminal; and

generating by the data processing terminal, responsive to receipt of the signal, the message waiting indication.

2. A method as claimed in claim 1, wherein the signal is a message including information relating to the incoming call.

3. A method as claimed in claim 2, wherein the message includes information relating to the recorded message.

4. A method of providing an indication of a message waiting at a voice messaging server to a called station coupled to a telecommunications network, said called station having a data processing terminal engaged in a data call with a data communications network, said data call being through a connection in said telecommunications network to an access gateway for said data network, said method comprising:

receiving an indicator of a recorded message at said voice messaging server resulting from a call intended for the called station;

in response to said indicator, providing a signal advising of said recorded message at said voice messaging server, over said data call connection through said telecommunications network by way of said access gateway to said data processing terminal.

5. The method of claim 4, wherein said indicator is received from a telephone signaling network.

6. The method of claim 5, wherein said telephone network comprises an SS7 compliant network.

7. The method of claim 4, wherein said indicator includes information about said recorded messages.

8. The method of claim 4, wherein said signal is provided using and internet protocol.

9. The method of claim 8, wherein said data network comprises the Internet.

10. A method of providing an indication of a message waiting at a voice messaging service for a called station at a data processing terminal while the called station has the data processing terminal engaged in a data call with a data communications network, the data call being through a connection in the telecommunications network to an access gateway for the data network, the method comprising:

receiving at the data processing terminal a signal advising of the message waiting from the access gateway, and

generating the message waiting indication, responsive to receipt of the signal.

11. The method of claim 10, wherein said signal is provided by way of using an internet protocol.

12. The method of claim 11, wherein said data network comprises the Internet.

13. A computer readable medium storing computer executable instructions that when loaded at a data processing terminal interconnected to a data network by way of connection through a telephone network, adapt said data processing terminal to,

receive from a telephone network gateway in communication with said data network, a signal advising of a stored message waiting for said subscriber at a voice mail server in communication with said telephone network, and

generate responsive to receipt of said signal, a message waiting indication at said data terminal.

14. A computer readable medium storing computer executable instructions that when loaded at a telephone network gateway in communication with a data network and a voice mail server interconnected with a telephone network, adapt said gateway to,

receive from said voice mail server, an indicator of a stored message waiting at said voice mail server, for a subscriber;

originate a signal indicative of said received indicator to said data terminal, so that said data terminal may provide a message waiting indication for said subscriber, while said subscriber is interconnected with said data network by way of a connection through said telephone network.

15. A voice mail server interconnected with a telephone network to record messages destined for a subscriber, said voice mail server coupled to a data network by way of a network gateway, said network gateway operable to provide an indication of a waiting message at said voice mail server to said subscriber, by way of said data network, when said subscriber is interconnected to said data network by way of a call to said telephone network;

said voice mail server operable to provide said network gateway an indicator of said waiting message.