Speech recognition of caller identifiers using location information

• US 6,223,156 B1
• Filed: 04/07/1998
• Issued: 04/24/2001
• Est. Priority Date: 04/07/1998
• Status: Expired due to Term

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Goldberg, Randy G., Weber, Roy Philip
• Primary Examiner(s): Korzuch, William R.
• Assistant Examiner(s): Azad, Abul K.
• Application Number:
  US09/056,172
• Time in Patent Office: 1,113 Days
• Field of Search: 379/88.01, 379/88.02, 379/88.19, 379/88.2, 704/231, 704/239, 704/240, 704/246, 704/247, 704/251, 704/252
• US Class Current: 704/247
• CPC Class Codes: G10L 15/24 Speech recognition using non-acoustical features
• CPC Class Codes: H04M 1/271 controlled by voice recognition
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20

Abstract

A speech recognition system recognizes a caller identifier received during a telephone call as a speech signal from a caller. The system generates a plurality of caller identifier choices from the speech signal and receives location information of the caller. The system includes a database on which is stored a plurality of caller identifiers indexed to a plurality of location information. The system queries a database based on the received location information and retrieves one or more caller identifiers from the database. The system then selects the recognized caller identifier from the plurality of caller identifier choices based on the retrieved one or more caller identifiers.

Claims

1. A method of recognizing a first caller identifier received during a telephone call, comprising:

receiving a speech signal from a caller;

generating a plurality of caller identifier choices from the speech signal;

receiving a first location information associated with the caller;

querying a database based on the first location information, the database having stored thereon a plurality of caller identifiers, and a plurality of location information, wherein each caller identifier is associated with at least one location information;

retrieving one or more caller identifiers from the database as a result of the query; and

selecting the recognized first caller identifier based on the generated plurality of caller identifier choices and the retrieved one or more caller identifiers.

2. The method of claim 1, wherein the first location information comprises the telephone number from where the telephone call originated.

3. The method of claim 2, wherein the telephone number is received using automatic number identification.

4. The method of claim 2, wherein the step of querying a database based on the first location information comprises:

querying the database based on the telephone number;

determining whether the step of querying the database based on the telephone number will result in at least one caller identifier being retrieved; and

querying the database based on an area code portion of the telephone number if the step of querying the database based on the telephone number will not result in at least one caller identifier being retrieved.

5. The method of claim 2, wherein the step of querying a database based on the first location information comprises:

querying the database based on the telephone number;

determining whether the step of querying the database based on the telephone number will result in at least one caller identifier being retrieved;

receiving a second location information associated with the caller if the step of querying the database based on the telephone number will not result in at least one caller identifier being retrieved; and

querying the database based on the second location information.

6. The method of claim 5, wherein the second location information comprises a Zip code of the caller.

7. The method of claim 1, wherein the step of selecting the recognized first caller identifier comprises:

determining a match between said generated plurality of caller identifier choices and said retrieved one or more caller identifiers; and

selecting the match as the recognized first caller identifier.

8. The method of claim 1, further comprising:

assigning probabilities to said generated plurality of caller identifier choices, wherein the step of selecting the recognized first caller identifier comprises;

comparing said generated plurality of caller identifier choices with said retrieved one or more caller identifiers; and

modifying the probabilities based on the comparison.

9. A speech recognition system for recognizing a first caller identifier received during a telephone call, said system comprising:

means for receiving a speech signal from a caller;

means for generating a plurality of caller identifier choices from the speech signal;

means for receiving a first location information associated with the caller;

a database having stored thereon a plurality of caller identifiers, and a plurality of location information, wherein each caller identifier is associated with at least one location information;

means for querying said database based on the first location information;

means for retrieving one or more caller identifiers from the database; and

means for selecting the recognized caller identifier based on the generated plurality of caller identifier choices and the retrieved one or more caller identifiers.

10. The system of claim 9, wherein the first location information comprises the telephone number from where the telephone call originated.

11. The system of claim 10, wherein the telephone number is received using automatic number identification.

12. The system of claim 9, wherein said means for selecting comprises:

means for determining a match between said generated plurality of caller identifier choices and said retrieved one or more caller identifiers; and

means for selecting the match as the recognized caller identifier.

13. The system of claim 9, further comprising:

means for assigning probabilities to said generated plurality of caller identifier choices,

wherein said means for selecting comprises the steps of;

means for comparing said generated plurality of caller identifier choices with said retrieved one or more caller identifiers; and

means for modifying the probabilities based on the comparison.

14. A method of recognizing a first caller identifier received during a telephone call, comprising:

storing a plurality of caller identifiers and plurality of telephone numbers on a database, wherein each caller identifier is associated with at least telephone number;

receiving a speech signal during the telephone call;

receiving an originating telephone number of the telephone call;

generating a plurality of caller identifier choices from the speech signal;

querying the database based on the received telephone number;

retrieving one or more caller identifiers from the database as a result of the query; and

selecting the recognized first caller identifier based on the generated plurality of caller identifier choices and the retrieved one or more caller identifiers.

15. The method of claim 14, wherein the telephone number comprises an area code and the database is queried using the area code.

16. The method of claim 14, wherein the telephone number is received using automatic number identification.

17. The method of claim 14, wherein the selecting step further comprises:

determining a match between said generated plurality of caller identifier choices and said retrieved one or more caller identifiers, and

selecting the match as the recognized first caller identifier.

18. The method of claim 14, further comprising:

assigning probabilities to said generated plurality of caller identifier choices,

wherein the recognized first caller identifier is selected by the steps of;

comparing said generated plurality of caller identifier choices with said retrieved one or more caller identifiers; and

modifying the probabilities based on the comparison.

19. A speech recognition system connected to a network for recognizing a first caller identifier received during a telephone call, comprising:

a database having stored thereon a plurality of caller identifiers, and a plurality of location information, wherein each caller identifier is associated with at least one location information;

a processor that receives a speech signal from a caller through the network, generates a plurality of caller identifier choices from the speech signal, receives a first location information associated with the caller, queries the database based on the first location information, retrieves one or more caller identifiers from the database, and

selects the recognized caller identifier based on the generated plurality of caller identifier choices and the retrieved one or more caller identifiers.

20. The system of claim 19, wherein the first location information comprises the telephone number from where the telephone call originated.

21. The system of claim 20, wherein the telephone number is received using automatic number identification.

22. The system of claim 19, wherein the processor determines a match between the generated plurality of caller identifier choices and the retrieved one or more caller identifiers, and selects the match as the recognized caller identifier.

23. The system of claim 19, wherein the processor assigns probabilities to the generated caller identifier choices, compares the generated caller identifier choices with the retrieved one or more caller identifiers, and modifies the probabilities based on the comparison.