Interactive point access financial and information system

• US 6,223,983 B1
• Filed: 02/19/1999
• Issued: 05/01/2001
• Est. Priority Date: 02/19/1999
• Status: Expired due to Fees

• Current Assignee: National City Bank (The PNC Financial Services Group, Inc.)
• Original Assignee: National City Bank (The PNC Financial Services Group, Inc.)
• Inventors: Andreas, David L., Kjonaas, Donald W.
• Primary Examiner(s): LE, THIEN MINH
• Application Number:
  US09/252,834
• Time in Patent Office: 802 Days
• Field of Search: 235/379-381, 902/8, 902/9, 902/14, 705/42-44, 379/90.01, 379/93.25
• US Class Current: 235/379
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]

Abstract

The invention relates to a remote interactive point access banking and information system. Particularly, the invention discloses an integrated set of platforms presenting various service and transaction options to a customer. The invention enables a customer to access personal account information, apply for a loan, make commercial deposits and videoconference, in real-time, with a bank representative at the main office. A software implemented in preferably a mainframe computer provides direct access to the bank'"'"'s database to which a customer is able to connect to execute transactions. One of the many aspects of the invention includes a plurality of platforms integrated to provide the customer with a full banking service such that the customer is enabled to access and execute all major transactions including internet and fax communications. The invention further provides the customer with information regarding banking services, other investment and finance related intelligence. The invention is modular and expandable to be compatible to emerging technologies such as the internet/intranet, cellular systems and high bandwidth digital communications so that both individual and institutional customers may be able to access full banking services from remote locations. Further, the invention is expandable to enable customers to access their account and execute transactions via the internet worldwide.

Claims

1. An interactive point access financial and information system that enables a customer to remotely perform financial operations and obtain information, the system comprising:

a central computer module;

a customer service representative module operably connected to the central computer; and

a customer access station at a location that is remote from the central computer module and the customer service representative module, wherein the customer access station comprises;

an automated teller module operably connected to the central computer module, wherein the automated teller module permits the customer to make withdrawals, deposits and inquiries with respect to accounts on record at the central computer module; and

a customer module operably connected to the central computer module and the customer service representative module that enables the customer to interact in real time with a customer service representative through the customer service representative module, wherein the customer module comprises;

a printer for printing account information and account applications on demand;

a scanner for scanning account applications that have been completed by the customer and additional documentation needed to process the account application;

a telephone for transmitting and receiving sound between the customer module and the customer service representative module;

a video camera for capturing images and transmitting the images to the customer service representative module; and

an image display for displaying images of the customer service representative.

2. The interactive point access financial and information system of claim 1, and further including an information source incorporated therewith to provide third-party information.

3. The interactive point access financial and information system of claim 1, and further including a call center incorporated therewith to enable customer interaction with third-party products and service sponsors.

4. The interactive point access financial and information system of claim 1, wherein automated teller module provides interactive menus displayable on a screen to enable the customer to execute the withdrawals, deposits and inquiries.

5. The interactive point access financial and information system of claim 1, and further comprising a depository that includes a security box that is operable via command functions at the automated teller module.

6. The interactive point access financial and information system of claim 1, and further comprising a depository that includes a security box that is operable via command functions at customer service representative module.

7. The interactive point access financial and information system of claim 1, wherein the image display includes an interactive terminal with screen-displayable menus.

8. The interactive point access financial and information system of claim 7, wherein the menu at the image display includes structured steps for cash withdrawal, balance inquiry, fund transfers, financial profile, ticket dispensing options, and operating a box at a commercial depository module that is operably attached to the customer access station.

9. The interactive point access financial and information system of claim 8, wherein the structured steps include steps for loans, deposits, services, investments, resource tools, promotions and additional services access including the option to interact with the customer service representative.

10. An interactive point access financial and information system that enables a customer to remotely perform financial operations and obtain information, the system comprising:

a central computer module;

a customer service representative module operably connected to the central computer; and

a customer access station at a location that is remote from the central computer module and the customer service representative module, wherein the customer access station comprises;

an automated teller module operably connected to the central computer module, wherein the automated teller module permits the customer to make withdrawals, deposits and inquiries with respect to accounts on record at the central computer module; and

a customer module operably connected to the central computer module and the customer service representative module that enables the customer to interact in real time with a customer service representative through the customer service representative module, wherein the customer module comprises;

printing means for printing account information and account applications on demand;

scanning means for scanning account applications that have been completed by the customer and additional documentation needed to process the account application;

sound transmission means for transmitting and receiving sound between the customer module and the customer service representative module;

image capturing means for capturing and transmitting images to the customer service representative module; and

image display means for displaying images of the customer service representative.

11. The interactive point access financial and information system of claim 10, and further including an information source incorporated therewith to provide third-party information.

12. The interactive point access financial and information system of claim 10, wherein the image display includes an interactive terminal with screen-displayable menus.

13. The interactive point access financial and information system of claim 12, wherein the menu at the image display includes structured steps for cash withdrawal, balance inquiry, fund transfers, financial profile, ticket dispensing options, and operating a box at a commercial depository module that is operably attached to the customer access station.

14. The interactive point access financial and information system of claim 13, wherein the structured steps include steps for loans, deposits, services, investments, resource tools, promotions and additional services access including the option to interact with the customer service representative.

15. A method of enabling a customer to remotely perform financial operations and obtain information, the method comprising:

providing a central computer module;

operably connecting a customer service representative module to the central computer module;

operably connecting an automated teller module to the central computer module, wherein the automated teller module permits the customer to make withdrawals, deposits and inquiries with respect to accounts on record at the central computer module;

operably connecting a customer module to the central computer module and the customer service representative module that enables the customer to interact in real time with a customer service representative through the customer service representative module, wherein the customer module at a location that is remote from the central computer module and the customer service representative module;

printing, at the customer module, account information documentation and account applications on demand;

scanning, at the customer module, account applications that have been completed by the customer and additional documentation needed to process the account application;

transmitting and receiving sound between the customer module and the customer service representative module;

capturing images and transmitting the images to the customer service representative module; and

displaying images of the customer service representative.

16. The method of claim 15, and further comprising operably connecting a commercial depository to the automated teller module.

17. The method of claim 15, and further comprising displaying menus associated with the operation of the customer module.

18. The method of claim 17, wherein displaying menus includes displaying structured steps for cash withdrawal, balance inquiry, fund transfers, financial profile, ticket dispensing options, and operating a box at a commercial depository module that is operably attached to the customer module.

19. The method of claim 18, wherein displaying structured steps includes displaying steps for loans, deposits, services, investments, resource tools, promotions and additional services access including the option to interact with the customer service representative.