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Visual design of workflows for transaction processing

  • US 6,225,998 B1
  • Filed: 12/02/1997
  • Issued: 05/01/2001
  • Est. Priority Date: 12/02/1997
  • Status: Expired due to Term
First Claim
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1. A method for displaying visual primitives of a workflow used by a customer interaction system, the method using a digital computer having a visual display and a data storage device, the method comprising:

  • accessing the workflow from the data storage device, wherein the workflow comprises a plurality of operations to be performed in sequence, the plurality operations being represented by an associated plurality of visual primitives;

    displaying the plurality of visual primitives representing the plurality of operations of the workflow using the visual display; and

    facilitating unrestricted placement of each of the plurality of visual primitives relative to other visual primitives of the plurality of visual primitives so that the sequence in which the plurality of operations is to be performed is unrelated to relative positioning of the plurality of visual primitives, wherein the sequence in which the plurality of operations is to be performed is specified by visual connectors displayed connecting the plurality of visual primitives and wherein the displaying includes displaying properties of the plurality of visual primitives using the visual display.

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