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Remote troubleshooting of a computing device

  • US 6,260,160 B1
  • Filed: 06/15/1998
  • Issued: 07/10/2001
  • Est. Priority Date: 06/15/1998
  • Status: Expired due to Term
First Claim
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1. A method for performing remote troubleshooting of operational malfunctions associated with a computing device at a local site comprising the steps of:

  • at said local site, receiving signaling information from a remote site, said signaling information including a request for said computing device to issue a command for a local peripheral device to perform a specified function;

    relaying said signaling information to said computing device;

    issuing said command in response to said signaling information, said command being issued from said computing device and being formatted and directed for processing by said local peripheral device;

    capturing said command issued from said computing device to said local peripheral device; and

    transmitting said captured command to said remote site for application to a remote peripheral device.

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