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Telephony system command scheduler and precedent processor

  • US 6,266,407 B1
  • Filed: 12/23/1998
  • Issued: 07/24/2001
  • Est. Priority Date: 12/23/1998
  • Status: Expired due to Term
First Claim
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1. A computer telephony system command scheduling and precedent processing system comprising:

  • a command scheduler graphical user interface running on at least one supervisor/manager terminal, said graphical user interface configured to facilitate the scheduling of computer telephony system commands, each said command including a command execution priority attribute;

    a command server including a set of command tables, each command table responsive to a different command execution priority attribute;

    a command precedent database containing a knowledge base of command precedent events;

    an event database for maintaining a record of the occurrence of events; and

    a command precedent processor, responsive to said command tables, said command precedent database and said event database, for directing said computer telephony system to execute each said telephony system command at a desired time subject to the occurrence of precedent events.

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