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Automated process guidance system and method using knowledge management system

  • US 6,269,355 B1
  • Filed: 04/15/1999
  • Issued: 07/31/2001
  • Est. Priority Date: 04/15/1999
  • Status: Expired due to Term
First Claim
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1. A computer-implemented method for guiding a user through a complex process having a plurality of steps at each of which the user is required to make a decision, the method comprising:

  • guiding the user through the process using a logical structure for representing the steps of the process, each node of the structure representing a step in the process and one or more of the steps presenting alternatives to the user requiring the user to make a decision;

    displaying guidance about a decision in the process using one or more guidance pages attached to a node of the structure;

    gathering the user responses to each step in the process to generate process information; and

    using knowledge recommending an action to the user based on the process information, the logical structure and the guidance pages.

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