Interactive toll-free telephone service automation
First Claim
Patent Images
1. A method for providing interactive toll-free telephone service comprising the steps of:
- providing a service automation system for processing requests for interactive toll-free telephone service;
connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
receiving an interactive toll-free telephone service design from the customer through the communication network; and
implementing the interactive toll-free telephone service with a call flow based on the interactive toll-free telephone service design from the customer.
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Abstract
The present invention provides methods and systems for implementing interactive toll-free telephone services by customers remotely communicating with a telephone service provider. The interactive toll-free telephone service can be designed by the customer and implemented by the telephone service provider without the immediate assistance of a salesperson. The methods/systems can be implemented over, e.g., the Internet, an intranet, or through a voice recognition system using the telephone.
20 Citations
40 Claims
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1. A method for providing interactive toll-free telephone service comprising the steps of:
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providing a service automation system for processing requests for interactive toll-free telephone service;
connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
receiving an interactive toll-free telephone service design from the customer through the communication network; and
implementing the interactive toll-free telephone service with a call flow based on the interactive toll-free telephone service design from the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 21, 22, 23, 24)
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12. A method for providing interactive toll-free telephone service comprising the steps of:
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providing a service automation system for processing requests for interactive toll-free telephone service;
connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer, wherein the communication network comprises the Internet;
providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
receiving an interactive toll-free telephone service design from the customer through the communication network;
converting the interactive toll-free telephone service design received from the customer into platform scripting logic;
communicating the platform scripting logic to a telephone service platform;
implementing the interactive toll-free telephone service for a limited period of time with a call flow based on the interactive toll-free telephone service design from the customer; and
communicating a telephone number for the interactive toll-free telephone service to the customer. - View Dependent Claims (25, 26)
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13. A system for providing interactive toll-free telephone service comprising:
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a service automation system for processing requests for interactive toll-free telephone service;
means for connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
means for providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
means for receiving an interactive toll-free telephone service design from the customer through the communication network;
means for implementing the interactive toll-free telephone service on a telephone service platform with a call flow based on the interactive toll-free telephone service design from the customer. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 27, 28, 29, 30)
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31. A method for providing interactive toll-free telephone service comprising the steps of:
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providing a service automation system for processing requests for interactive toll-free telephone service;
connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design the interactive toll-free telephone service without the assistance of a salesperson;
receiving the interactive toll-free telephone service design and customer identification information from the customer through the communication network;
creating a data record comprising the interactive toll-free telephone service design and customer identification information;
converting the interactive toll-free telephone service design received from the customer into platform scripting logic;
communicating the platform scripting logic to a telephone service platform;
implementing the interactive toll-free telephone service for a limited period of time on the telephone service platform with a call flow based on the interactive toll-free telephone service design from the customer;
communicating a telephone number for the interactive toll-free telephone service to the customer, whereby the customer can test the interactive toll-free telephone service without the assistance of a salesperson; and
retaining the data record after the limited period of time for later implementation of the interactive toll-free telephone service on a permanent basis if desired by the customer. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 39, 40)
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Specification