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Intelligent call redirection

  • US 6,272,215 B1
  • Filed: 07/19/1999
  • Issued: 08/07/2001
  • Est. Priority Date: 12/06/1996
  • Status: Expired due to Term
First Claim
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1. A method for handling redirection of a call involving a calling party station to an external service provider (ESP) for subsequent call processing, comprising the steps of:

  • determining whether the calling party station has pre-selected an ESP for the subsequent call processing;

    if the calling party station has pre-selected an ESP, redirecting the call to the pre-selected ESP;

    if the calling party station has not pre-selected an ESP, prompting a caller at the calling party station to select an ESP and, redirecting the call to the selected ESP, wherein the determining step occurs before detection of a redirection trigger and the prompting step occurs after detection of the redirection trigger.

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