Fault monitoring and notification system for automated banking
First Claim
1. Computer software operative in at least one computer in a system comprising:
- at least one automated banking machine;
a first computer in operative connection with the at least one automated banking machine;
a remote system in operative connection with and disposed from the first computer, wherein the remote system includes at least one second computer, at least one data store and at least one interface device, wherein the at least one data store includes data representative of a plurality of conditions which occur at the at least one automated banking machine, and for each of the plurality of conditions, data corresponding to at least one entity to be notified of the condition, and wherein the remote system is operative responsive to at least one message indicative of a condition at the at least one automated banking machine, to resolve data corresponding to an entity to be notified of the condition and to dispatch a message to the entity through the at least one interface device, and wherein the computer software is operative in the first computer and responsive to occurrence at the banking machine of a first condition, is operative to cause the first computer to communicate to the remote system at least one message including data representative of the first condition.
4 Assignments
0 Petitions
Accused Products
Abstract
A system operates to receive status messages from banking machines (12) operating in a network (14). The messages are received by an event management system (20) operating at least one computer (54) in operative connection with a data store (52). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. A device status processing program (36) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message.
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Citations
8 Claims
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1. Computer software operative in at least one computer in a system comprising:
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at least one automated banking machine;
a first computer in operative connection with the at least one automated banking machine;
a remote system in operative connection with and disposed from the first computer, wherein the remote system includes at least one second computer, at least one data store and at least one interface device, wherein the at least one data store includes data representative of a plurality of conditions which occur at the at least one automated banking machine, and for each of the plurality of conditions, data corresponding to at least one entity to be notified of the condition, and wherein the remote system is operative responsive to at least one message indicative of a condition at the at least one automated banking machine, to resolve data corresponding to an entity to be notified of the condition and to dispatch a message to the entity through the at least one interface device, and wherein the computer software is operative in the first computer and responsive to occurrence at the banking machine of a first condition, is operative to cause the first computer to communicate to the remote system at least one message including data representative of the first condition. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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Specification