Fault monitoring and notification system for automated banking

• US 6,279,826 B1
• Filed: 08/21/2000
• Issued: 08/28/2001
• Est. Priority Date: 11/29/1996
• Status: Expired due to Term

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Inventors: Singer, Irek, Stock, Timothy M., Gill, Robert Bradley, Shirah, Roy, St. George, Peter, Baghdadi, Gaby, Symonds, Robert D.
• Primary Examiner(s): Lee, Michael G.
• Assistant Examiner(s): FUREMAN, JARED
• Application Number:
  US09/643,020
• Time in Patent Office: 372 Days
• Field of Search: 235/379, 235/380, 235/381, 235/376, 902/21, 902/25, 902/26, 902/27, 902/38, 902/39, 902/40, 340/825.16, 340/825.49, 340/5.41, 705/43, 705/16
• US Class Current: 235/379
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 5/18 specially adapted for controlling several coin-freed apparatus from one place
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines
• CPC Class Codes: G07F 9/026 for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty

Abstract

A system operates to receive status messages from banking machines (12) operating in a network (14). The messages are received by an event management system (20) operating at least one computer (54) in operative connection with a data store (52). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. A device status processing program (36) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message.

Claims

1. Computer software operative in at least one computer in a system comprising:

at least one automated banking machine;

a first computer in operative connection with the at least one automated banking machine;

a remote system in operative connection with and disposed from the first computer, wherein the remote system includes at least one second computer, at least one data store and at least one interface device, wherein the at least one data store includes data representative of a plurality of conditions which occur at the at least one automated banking machine, and for each of the plurality of conditions, data corresponding to at least one entity to be notified of the condition, and wherein the remote system is operative responsive to at least one message indicative of a condition at the at least one automated banking machine, to resolve data corresponding to an entity to be notified of the condition and to dispatch a message to the entity through the at least one interface device, and wherein the computer software is operative in the first computer and responsive to occurrence at the banking machine of a first condition, is operative to cause the first computer to communicate to the remote system at least one message including data representative of the first condition.

2. The computer software according to claim 1 wherein the message includes data indicative of an identity of the banking machine having the first condition.

3. The computer software according to claim 1 wherein the first computer is in operative connection with a SNA3270 driver.

4. The computer software according to claim 1 wherein the first computer is in operative connection with an RS232 driver.

5. The computer software according to claim 1 wherein the first computer is in operative connection with a TCP/IP sender.

6. The computer software according to claim 1 wherein the first computer is a host computer remote from the at least one automated banking machine.

7. The computer software according to claim 1 wherein the first message includes data representative of a device in the automated banking machine causing the data representative of the first condition to be included in the message.

8. The computer software according to claim 1 wherein the first message includes data representative of a time associated with the occurrence of the first condition at the automated banking machine.