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Method of identifying a location of a source of an emergency call in a call center environment

  • US 6,289,083 B1
  • Filed: 02/16/2000
  • Issued: 09/11/2001
  • Est. Priority Date: 02/16/2000
  • Status: Expired due to Term
First Claim
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1. A method of routing emergency calls received by an automatic call distributor from a plurality of agent workstation in diverse geographical locations, such method comprising the steps of:

  • receiving an emergency call by the automatic call distributor from an agent workstation of the plurality of agent workstations;

    retrieving an identifier of a predetermined public safety entity responsible for serving the local of the workstation from a database of the automatic call distributor; and

    forwarding the call along with an identifier of the agent workstation to the public safety entity.

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