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Method of processing E-mail in an automatic call distributor

  • US 6,289,373 B1
  • Filed: 08/24/1998
  • Issued: 09/11/2001
  • Est. Priority Date: 08/24/1998
  • Status: Expired due to Term
First Claim
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1. A method of processing an E-mail message sent under a free-form format to an automatic call processor, such method comprising the steps of:

  • scanning the E-mail message sent under the free-form format to determine a telephone number of a sender of the E-mail message;

    setting-up a call connection between the automatic call distributor and sender of the E-mail message based upon the determined telephone number; and

    concurrently delivering the call connection and E-mail message to an agent of the call distributor.

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