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Method and apparatus for facilitating tiered collaboration

  • US 6,310,941 B1
  • Filed: 08/06/1998
  • Issued: 10/30/2001
  • Est. Priority Date: 03/14/1997
  • Status: Expired due to Term
First Claim
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1. A bridge server comprising:

  • a storage medium having stored therein a plurality of programming instructions implementing a hierarchy of audio, video and textual collaboration services on the bridge server to be selectively employed to facilitate collaborations between users of client computers and users of agent computers in a collaboration manner selected in accordance with capabilities of the client computers and the agent computers, said instructions further implementing a service for automatically determining in real-time the audio, video and textual capabilities of each of said client computers, and therefore, the appropriate collaboration manner and the appropriate collaborative service to be employed; and

    an execution unit, coupled to the storage medium, to execute the plurality of programming instructions.

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