One number LAN based calendar

• US 6,310,947 B1
• Filed: 05/24/2000
• Issued: 10/30/2001
• Est. Priority Date: 07/24/1997
• Status: Expired due to Term

• Current Assignee: Intervoice Limited Partnership
• Original Assignee: Intervoice Limited Partnership
• Inventors: Polcyn, Michael J.
• Primary Examiner(s): Matar, Ahmad
• Assistant Examiner(s): TIEU, BENNY QUOC
• Application Number:
  US09/578,539
• Time in Patent Office: 524 Days
• Field of Search: 379/207-1-2, 379/201-1-2, 379/210.01, 379/211-1-2, 379/212.01, 379/88.25, 379/93.03, 379/93.15, 709/200, 709/223
• US Class Current: 379/211.01
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13102 Common translator
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13216 Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13332 Broadband, CATV, dynamic bandwidth allocation
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13389 : LAN, internet
• CPC Class Codes: H04Q 3/62 : for connecting to private branch exchanges
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange

Abstract

A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing system, is disclosed. According to a preferred embodiment, data as to a particular LAN user'"'"'s schedule, as reflected in an electronic calendar application, is used to properly route calls via the automatic call routing system. Alternative embodiments providing for the scheduling of events in the electronic calendar as well as the dissemination of information through the communication system are also disclosed.

Claims

1. A system for providing data intercommunication between a telephony apparatus including an automatic call router and a general purpose processor-based apparatus, wherein data stored by an application program unrelated to said telephony apparatus within said processor-based apparatus is utilized to control an operational aspect of said telephony apparatus, said system comprising:

data translator logic operable to identify portions of said stored data useful in controlling said automatic call router, wherein said translator logic is operable to obtain at least a subset of said identified portions of said data for communication to said telephony apparatus, and wherein said translator logic is also operable to format said obtained data for use by said telephony apparatus; and

database management logic operable to provide said formatted data to said telephony apparatus in order to accomplish said control of an operational aspect of said telephony apparatus.

2. The system of claim 1, wherein said translator logic further comprises:

means for determining that said stored data has been modified, wherein said translator logic is automatically operable to obtain said subset of said data upon a determination that said stored data has been modified.

3. The system of claim 1, wherein said translator logic further comprises:

information with respect to the data structure of said application program, wherein said identification of said portions of data by said translator logic utilizes said information.

4. The system of claim 1, wherein said translator logic is operable to browse said stored data in order to identify said portions of data.

5. The system of claim 1, wherein said application program includes an electronic schedule, and wherein said identified portions of data include information with respect to the scheduling of a particular individual.

6. The system of claim 5, wherein said controlled operational aspect includes the routing of calls by said automatic call router, and wherein said information is utilized to determine a desired call routing scheme.

7. The system of claim 1, wherein said database control logic is operable to substantially directly provide said formatted data to said telephony apparatus.

8. The system of claim 1, wherein said database control logic is operable to store at least a portion of said formatted data for subsequent provision to said telephony apparatus.

9. The system of claim 1, wherein said database management logic further comprises:

means for providing at least a portion of said formatted data to a user, associated with said data, through said telephony apparatus.

10. The system of claim 9, wherein said provided portion of said formatted data includes schedule information associated with said user.

11. The system of claim 9, wherein said providing means is operable to present said formatted data in preselected style.

12. The system of claim 11, wherein said preselected style is selected as a function of a communication device through which said user is provided said formatted data.

13. The system of claim 9, wherein said providing means utilizes a communication device coupled to said telephony apparatus selected from the group consisting of:

a facsimile device;

a telephone device; and

a pager device.

14. The system of claim 9, wherein said providing means is operable upon demand of said user.

15. The system of claim 9, wherein said providing means is operable automatically upon the occurrence of a preselected event.

16. A method for providing data intercommunication between a telephony apparatus including an automatic call router and a general purpose processor-based apparatus, wherein data stored by an application program unrelated to said telephony apparatus within said processor-based apparatus is utilized to control an operational aspect of said telephony apparatus, said method comprising:

identifying portions of said stored data useful in controlling said automatic call router;

obtaining at least a subset of said identified portions of said data for communication to said telephony apparatus;

formatting said obtained data for use by said telephony apparatus; and

providing said formatted data to said telephony apparatus in order to control routing of calls by said automatic call router utilizing said data.

17. The method of claim 16, further comprising:

determining that said stored data has been modified, wherein said obtaining step is operable upon a determination that said stored data has been modified.

18. The method of claim 16, wherein said identifying step comprises:

browsing said stored data in order to identify said portions of data.

19. The method of claim 16, wherein said application program includes an electronic schedule, and wherein said identified portions of data include information with respect to the scheduling of a particular individual.

20. The method of claim 16, further comprising:

providing at least a portion of said at least a subset of said identified portions of said data to a user, associated with said data, through said telephony apparatus.

21. The method of claim 20, wherein said portion of said data provided to said user includes schedule information.

22. The method of claim 20, further comprising:

presenting said data provided to said user in preselected style selected as a function of a communication device through which said user is provided said formatted data.

23. The method of claim 20, wherein said data provided to said user is provided upon demand of said user.

24. The method of claim 20, wherein said data provided to said user is provided automatically upon the occurrence of a preselected event.

25. A system for providing data intercommunication between a telephony apparatus including an automatic call router and a general purpose processor-based apparatus, wherein data stored by an application program unrelated to said telephony apparatus within said processor-based apparatus is utilized to control an operational aspect of said telephony apparatus, said system comprising:

data identification circuitry in communication with a data storage device operable to identify portions of said stored data useful in controlling said automatic call router;

data retrieval circuitry in communication with said data identification circuitry operable to obtain said identified portions of said data for communication to said telephony apparatus;

data format circuitry operable to format said obtained data for use by said telephony apparatus; and

database communication circuitry operable to provide said formatted data to said telephony apparatus in order to accomplish said control of an operational aspect of said telephony apparatus.

26. The system of claim 25, further comprising:

a processor-based system operating under control of at least one algorithm, wherein said processor-based system and said at least one algorithm provide said data identification circuitry and said data retrieval circuitry.

27. The system of claim 26, wherein said processor-based system and said at least one algorithm also provide said data format circuitry.

28. The system of claim 25, further comprising:

data modification detection circuitry in communication with said data storage device operable to determine that said stored data has been modified, wherein said data identification circuitry and said data retrieval circuitry is automatically operable to identify and to obtain said data upon a determination that said stored data has been modified.

29. The system of claim 25, wherein said application program includes an electronic schedule, and wherein said identified portions of data include information with respect to the scheduling of a particular individual.

30. The system of claim 29, wherein said controlled operational aspect includes the routing of calls by said automatic call router, and wherein said information is utilized to determine a desired call routing scheme.