System and method for fitting room merchandise item recognition using wireless tag
First Claim
1. An item recognition and recommendation system comprising:
- an electronic tag coupled to a first item, the electronic tag including a memory storing a product identifier corresponding to the first item;
an interrogator unit positioned within a room, the interrogator unit defining an interrogation area and receiving the product identifier from the electronic tag when the electronic tag is in proximity to the interrogation area;
a processor coupled to the interrogator unit, the processor maintaining track of items taken into the room, the processor further retrieving product profile data of the first item based on the product identifier and recommending a second item based on the retrieved product profile data.
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Accused Products
Abstract
A system and method for tracking and recognizing merchandise items taken into a fitting room by a customer for providing more efficient customer assistance. Each merchandise item is attached to a wireless tag including a product identifier. A fitting room is equipped with an antenna/receiver unit which interruates the wireless tag of an item taken into the fitting room to be tried-on. A store server retrieves information about the item based on the product identifier, and presents such information to a store clerk through an in-store terminal. In addition, the server develops recommendation of other products that the customer might be interested based upon the items taken into the fitting room. The server includes an analysis and recommendation engine that analyses the style, color, and brand of each of the items in the fitting room, and develops recommendations accordingly. The server presents the recommendations to a store clerk via the in-store terminal. If the customer possesses a customer ID card, the recommendation information is also based on the customer'"'"'s profile and past trial and purchase history information. An employee ID card or tag also allows the system to track employees assisting the customers.
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Citations
39 Claims
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1. An item recognition and recommendation system comprising:
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an electronic tag coupled to a first item, the electronic tag including a memory storing a product identifier corresponding to the first item;
an interrogator unit positioned within a room, the interrogator unit defining an interrogation area and receiving the product identifier from the electronic tag when the electronic tag is in proximity to the interrogation area;
a processor coupled to the interrogator unit, the processor maintaining track of items taken into the room, the processor further retrieving product profile data of the first item based on the product identifier and recommending a second item based on the retrieved product profile data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An item recognition system for recognizing an item taken into a room by a customer, the system comprising:
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an electronic tag coupled to the item, the electronic tag including a memory for storing a product identifier corresponding to the item;
an interrogator unit positioned within the room, the interrogator unit defining an interrogation area and receiving the product identifier from the electronic tag when the electronic tag is in proximity to the interrogation area;
a processor coupled to the interrogator unit, the processor maintaining track of items taken into the room, the processor further retrieving product profile data of the item based on the product identifier; and
a terminal unit in communication with the processor, the terminal unit displaying the product profile data on a display screen. - View Dependent Claims (11, 12, 13, 14, 15)
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16. In an item recognition and recommendation system having an interrogator unit positioned within a room for recognizing an item taken into the room, the recognized item being associated with a style code, color information, and brand information, a network server in communication with the interrogator unit including:
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a stock information database for storing product information including a style code and color alternatives for a plurality of products;
a promotional information database for storing information on promotional and newly received products for a plurality of brands;
a client database including a customer purchase and trial history information of items taken into the room in past or present shopping trips;
a similarity analysis module in communication with the stock information database for recommending a first set of items based on the recognized item'"'"'s style code;
a color analysis module in communication with the stock information database for recommending alternative colors based on the recognized item'"'"'s color information; and
a brand analysis module in communication with the promotional information database for recommending a second set of items based on the recognized item'"'"'s brand information. - View Dependent Claims (17, 18, 19)
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20. A method for automatically recognizing and recommending items, the method comprising:
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interrogating an electronic tag for obtaining a product identifier corresponding to a first item when a customer carries the first item into a room;
maintaining track of items taken into the room;
transmitting the product identifier to a control unit;
retrieving a product profile data of the first item based on the product identifier; and
recommending a second item based on the retrieved product profile data. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28)
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29. A method for automatically recognizing an item taken into a room by a customer, the method comprising:
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interrogating an electronic tag for obtaining a product identifier corresponding to the item when the customer carries the item into a fitting room;
maintaining track of items taken into the room;
transmitting the product identifier to a control unit;
retrieving a product profile data of the item based on the product identifier; and
displaying the product profile data on a display screen. - View Dependent Claims (30, 31, 32, 33)
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34. In an item recognition and recommendation system having an interrogator unit positioned within a room for recognizing an item taken into the room, a method for recommending other items based on the recognized item, the method comprising:
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storing product information for a plurality of products in a stock information database, the product information including a style code and color alternatives for each product;
storing promotional information and new product information for a plurality of brands in a promotional information database;
storing customer purchase and trial history information in a client database indicative of items taken into the room in past or present shopping trips;
retrieving a style code for the recognized item;
recommending a first set of items from the stock information database based on the retrieved style code;
retrieving color information for the recognized item;
recommending alternative colors from the stock information database based on the retrieved color information;
retrieving brand information for the recognized item;
recommending a second set of items from the promotional information database based on the retrieved brand information. - View Dependent Claims (35, 36, 37)
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38. An item recognition and recommendation system comprising:
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an electronic tag coupled to a first item, the electronic tag including a memory storing a product identifier corresponding to the first item;
an interrogator unit positioned within a room, the interrogator unit defining an interrogation area and receiving the product identifier from the electronic tag when the electronic tag is in proximity to the interrogation area;
a processor coupled to the interrogator unit, the processor maintaining track of items taken into the room, the processor further retrieving product profile data of the first item based on the product identifier, recommending a second item based on the retrieved product profile data, and transmitting the product profile data of the first item and the recommended second item for use by a store employee in providing customer assistance.
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39. An item recognition and recommendation system comprising:
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an electronic tag coupled to a first item, the electronic tag including a memory storing a product identifier corresponding to the first item;
an interrogator unit positioned within a room, the interrogator unit defining an interrogation area and receiving the product identifier from the electronic tag when the electronic tag is in proximity to the interrogation area;
a client database including a customer purchase and trial history information of items taken into the room in past or present shopping trips;
a processor coupled to the interrogator unit and the client database, the processor retrieving product profile data of the first item based on the product identifier, adding the product profile data to the customer purchase and trial history information, and recommending a second item based on the customer purchase and trial history information.
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Specification