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Field service system for image forming devices

  • US 6,317,570 B1
  • Filed: 11/09/2000
  • Issued: 11/13/2001
  • Est. Priority Date: 11/09/2000
  • Status: Active Grant
First Claim
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1. A method of servicing image forming devices comprising:

  • storing a local service center database information for a main service center, said information identifying at least a plurality of local service centers and image forming devices and manufacturers thereof that respective local service centers service;

    receiving a service request from a user at the main service center, said service request including information identifying an image forming device for which service is requested, via a communication link selectively connecting the user and the main service center;

    processing information from the service request received at the main service center and information from the database stored for the main service center to select at least one local service center that can meet the service request and is suitable for meeting the request.

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