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Methods of monitoring multiple transactions

  • US 6,345,087 B1
  • Filed: 02/11/1999
  • Issued: 02/05/2002
  • Est. Priority Date: 02/13/1998
  • Status: Expired due to Term
First Claim
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1. A method of monitoring operational status of multiple communication transactions in a communications system, each transaction involving the occurrence of multiple successive operational events for coordinating communication in the transaction, comprising the steps of:

  • acquiring operational event data from the system relating to multiple operational events for coordinating communication in each multiple communication transaction, said operational events including for each transaction at least one event which specifies an identity related to the transaction;

    obtaining information from said operational event data, said information being indicative of the nature of each operational event;

    processing said information to determine the nature of the respective operational event; and

    creating a display showing each successive operational event relating to a communication transaction on a respective axis for that transaction, and modifying appearance other than text of a display graphical component to indicate the nature of each operational event.

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