System, apparatus and method for providing a portable customizable maintenance support instruction system

• US 6,356,437 B1
• Filed: 09/29/1999
• Issued: 03/12/2002
• Est. Priority Date: 03/29/1999
• Status: Expired due to Term

• Current Assignee: Siemens Logistics LLC (Siemens AG)
• Original Assignee: Siemens Dematic Postal Automation LP (Siemens AG)
• Inventors: Mitchell, Dennis B., Lewis, Dennis G., Head, James V. W.
• Primary Examiner(s): Picard, Leo P.
• Assistant Examiner(s): LEA EDMONDS, LISA S
• Application Number:
  US09/407,342
• Time in Patent Office: 895 Days
• Field of Search: 361/679-687, 361/724-727, 361/730, 361/731, 361/733, 361/746, 342/357, 342/352
• US Class Current: 361/679.03
• CPC Class Codes: G06F 1/163 Wearable computers, e.g. on a belt

Abstract

An apparatus and method is disclosed for providing a user with task-specific information that includes a portable instruction system that may be worn by a user, and includes, a computer sufficiently lightweight and designed to be worn by a user to which a memory has been connected. The system includes a display device that can receive display signals from the computer for visual display to the user and an input device by which the user enters commands to the computer. An instructional program is provided that the computer accesses and stores in memory in response to a user command and displays information concerning a task to be performed by the user on the display device in response to commands from the user.

Claims

1. A portable instruction system for use at a location remote from a main computer wherein instructions relating to a site specific task at the user location are stored, comprising:

a portable computer sufficiently small to be worn by a user;

a memory connected to and under control of the computer;

a display device that can receive display signals from the computer for visual display to the user;

a video camera sufficiently small to be worn by the user;

a system that transmits images from the video camera to a remote site;

an instructional program that the computer accesses and stores in memory that contains instructional information concerning a task to be performed by the user, the program being stored in memory and responsive to a user command to display information to the program including a communications module for communicating with an assistant at a remote location; and

a communications system whereby the user interactively communicates with an assistant at the remote site concerning the task to be performed to request and receive instructions relating to the performance of the task as the assistant views the transmitted images.

2. The system of claim 1 further comprising a garment suitable for securing the computer on the user'"'"'s body and means for mounting the computer on the garment.

3. The system of claim 2 wherein the instructional program includes a program engine that contains program logic including one or more user assistance programs that can be accessed by the user through the program engine and whereby the program engine can access a database including data specific to the user'"'"'s task.

4. The system of claim 3 further comprising one or more search modules accessible by the program engine for searching a database specific to the user'"'"'s task.

5. The system of claim 3 wherein the task comprises a manual operation undertaken on an apparatus.

6. The system of claim 5 wherein the task comprises maintenance performed on the apparatus.

7. The system of claim 1 further comprising a data entry system connected to the computer whereby the user can enter data into a storage and retrieval device connected to and under the operation of the computer, the data relating to the user'"'"'s task.

8. The system of claim 1 wherein the communications system further comprises an audio system.

9. The system of claim 8 wherein the communications system includes a voice activated audio system.

10. The system of claim 8 wherein the communications system further comprises a keyboard for entering data to be communicated to the assistant.

11. A method of performing a task at a remote location utilizing a portable instruction system for use at a location remote from a main computer wherein instructions relating to a site specific task at the user location are stored, comprising:

utilizing a portable computer sufficiently small to be worn by a user, the computer including a memory connected to and under control of the computer;

transmitting images relating to the task with a video camera sufficiently small to be worn by the user;

utilizing an instructional program to provide information relating to the task, the computer accessing instructional information stored in memory concerning the task to be performed by the user and responsive to a user command;

displaying information provided by the instructional program for viewing by the user; and

interactively communicating with an assistant at the remote site concerning the task to be performed to request and receive instructions relating to the performance of the task as the assistant views the transmitted images.

12. The method of claim 11 further comprising wearing a garment suitable for securing the computer on the user'"'"'s body and using means for mounting the computer on the garment.

13. The method of claim 12 wherein the instructional program includes a program engine that contains program logic including one or more user assistance programs that can be accessed by the user through the program engine and wherein the program engine accesses a database to provide data specific to the user'"'"'s task.

14. The method of claim 13 further comprising using one or more search modules accessible by the program engine to search a database specific to the user'"'"'s task.

15. The method of claim 13 wherein the task comprises a manual operation undertaken on an apparatus.

17. The method claim 11 wherein the step of interactively communicating with an assistant at the remote site further comprises using an audio system.

18. The method of claim 17 wherein the step of interactively communicating with an assistant at the remote site communications system includes using a voice activated audio system.

19. The method of claim 17 wherein the step of interactively communicating with an assistant at the remote site communications system further comprises using a keyboard to enter data to be communicated to the assistant.

16. The method of 11 further comprising entering data relating to the task using a data entry system connected to the computer whereby the user enters data into a storage and retrieval device connected to and under the operation of the computer.

20. A portable instruction system for use at a location remote from a main computer wherein instructions relating to a site specific task at the user location are stored, comprising:

a computer sufficiently small to be worn by a user and a memory connected to and under control of the computer;

a display device that can receive display signals from the computer for visual display to the user;

a video camera sufficiently small to be worn by the user, the video camera transmitting images from the video camera to a remote site;

a communications system whereby the user interactively communicates with an assistant at the remote site concerning the task to be performed to request and receive instructions relating to the performance of the task as the assistant views the transmitted images; and

wherein the computer utilizes a communications module stored in the memory for communicating with an assistant at a remote location.

21. The system of claim 20 further comprising an instructional program including a program engine that contains program logic including one or more user assistance programs that can be accessed by the user through the program engine and wherein the program engine can access a database including data specific to the user'"'"'s task.

22. The system of claim 21 further comprising one or more search modules accessible by the program engine for searching a database specific to the user'"'"'s task.

23. The system of claim 20 further comprising a data entry system connected to the computer whereby the user can enter data into a storage and retrieval device connected to and under the operation of the computer, the data relating to the user'"'"'s task.