Network directed call pickup service

• US 6,363,142 B1
• Filed: 08/25/1998
• Issued: 03/26/2002
• Est. Priority Date: 08/25/1998
• Status: Expired due to Term

• Current Assignee: Unify GmbH & Co. KG (Atos SE)
• Original Assignee: Siemens Information And Communication Networks, Inc.
• Inventors: Stumer, Peggy M.
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US09/139,542
• Time in Patent Office: 1,309 Days
• Field of Search: 379/210, 379/67, 379/157, 379/201, 379/207, 379/209, 379/211, 379/212, 379/214, 379/67.1, 379/201.01, 379/209.01, 379/211.01, 379/211.02, 379/212.01, 379/214.01, 379/901, 370/351
• US Class Current: 379/211.01
• CPC Class Codes: H04M 3/42212 Call pickup comprising simultaneous alerting H04M3/46
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: Y10S 379/901 Virtual networks or virtual private networks

Abstract

A system and apparatus for enabling supplementary service functions, such as directed call pickup, to be implemented in a communications network having more than one server. The multi-server call pickup system is adapted to enable a user to pick up another user'"'"'s call from a selected destination anywhere within the network, including outside the local server in a multi-server network. The directed call pickup system includes a pickup request unit that is used for initiating the call pickup feature from a specified location in the network. A remote determination unit and a local determination unit to determine whether to establish local or remote connections to a call pickup user may also be provided. A call establishing unit with a negotiation process for connection establishment is provided to establish a connection between the call and the call pickup user. A notification unit may be provided to notify the system of the completed connection. A link release unit may also be provided to release any temporary links used in establishing the connection. A restriction checking unit may be provided as well to ensure that the pickup user is appropriate for picking up the call. An exception handler to enable the appropriate handling of service errors may also be provided.

Claims

1. A call pickup system for a communication network having a plurality of servers, comprising:

a pickup request unit configured to activate a call pickup of any user including users located on different servers within the network, wherein said different servers service different private networks, wherein said call pickup comprises a call pick up user picking up on a first station a call directed to a second station; and

one or more call establishing units configured to establish a connection between a call pickup user and a call originating user responsive to said pickup request unit activating said call pickup, wherein said call pick up and call originating users can be connected to different servers on the network.

2. The system as recited in claim 1, wherein said one or more call establishing units may include a local connect unit configured to connect a call pickup user to a call originating user wherein said call pickup user and said call originating user are located on the same server within the network.

3. The system as recited in claim 1, further including one or more determination units configured to determine which server said call pickup user and said call originating user are resident.

4. The system as recited in claim 3, wherein said determination unit is a remote determination unit adapted to determine whether said call pickup user is remote from said call originating user.

5. The system as recited in claim 3, wherein said determination unit is a local determination unit adapted to determine whether said call pickup user is local to said call originating user.

6. The system as recited in claim 1, further including a link release unit configured to release unused connections established by the all pickup system.

7. The system as recited in claim 1, further including one or more restriction checking units configured to control whether said connect units may be allowed to establish a connection between the call pickup user and the call originating user.

8. The system as recited in claim 1, further including a notification unit adapted to signal whether said connect units were able to successfully establish a connection between said call pickup user and said call originating user.

9. The system as recited in claim 1, further including an exception handling unit configured to handle errors when said one or more connect units fail to establish a connection between said call pickup user and said call originating user.

10. A method for establishing a connection between a call originating user and a call pickup user in a communication network having one or more servers including one or more generic servers, wherein said different servers service different private networks, comprising:

invoking a call pickup procedure for enabling the call pickup user to pickup up the originating user in response to a signalling negotiation process from said originating user or said generic server, wherein said call pickup comprises a call pick up user picking up on a first station a call directed to a second station; and

establishing a connection between the call pickup user and the call originating user.

11. The method as recited in claim 10, further including the step of determining whether the call originating user and the call pickup user are resident on the same server in the communication network.

12. The method as recited in claim 10, further including the step of determining whether the call originating user and the call pickup user are resident on different servers in the communication network.

13. The method as recited in claim 10, further including the step of releasing unused connections established by the connection establishing step.

14. The method as recited in claim 10, further including the step of checking and controlling whether said establishing step established a connection between the call pickup user and the call originating user.

15. The method as recited in claim 10, further including the step of signalling whether said establishing step established a connection between the call pickup user and the call originating user.

16. The method as recited in claim 10, further including the step of handling errors when said establishing step fails to establish a connection from the call originating user to the call pickup user.

17. The method as recited in claim 16, further including the step of establishing a connection from the call pickup user to the call originating user when said connection establishment has failed.

18. The method as recited in claim 17, further including the step of negotiating to determine how to establish said connection.

19. The method as recited in claim 17, wherein said connection may be established by one or more users.

20. The method as recited in claim 19, wherein said connection may be established by said call originating user.

21. The method as recited in claim 19, wherein said connection may be established by said call pickup user.

22. The method as recited in claim 19, wherein said connection may be established by a destination user.

23. A call pickup system for a communication network having a plurality of servers, wherein said different servers service different private networks, comprising:

means for activating a call pickup of any user including users located on different servers within the network, wherein said call pickup comprises a call pick up user picking up on a first station a call directed to a second station; and

means responsive to said activating means for establishing a connection between a call pickup user and a call originating user, wherein said call pick up and call originating users can be connected to different servers on the network.

24. The system as recited in claim 23, further including means for releasing unused connections established by the call pickup system.

25. The system as recited in claim 23, further including one or more means for controlling whether said connection establishing means may be allowed to establish a connection between the call pickup user and the call originating user.

26. The system as recited in claim 23, further including means for signalling whether said connect units were able to successfully establish a connection between said call pickup user and said call originating user.

27. The system as recited in claim 23, further including means for handling errors when said one or more connection establishing means fail to establish a connection between said call pickup user and said call originating user.