Service control and management system

• US 6,366,929 B1
• Filed: 06/07/2000
• Issued: 04/02/2002
• Est. Priority Date: 07/24/1996
• Status: Expired due to Fees

• Current Assignee: Gemalto SA (Thales SA)
• Original Assignee: Gemplus (Thales SA)
• Inventors: Ferraris, Claude, Guistini, Guy, Dartigues, Guy
• Primary Examiner(s): Coby, Frantz
• Application Number:
  US09/230,640
• Time in Patent Office: 664 Days
• Field of Search: 705/41, 705/10, 705/17, 705/26, 705/32, 706/23, 235/382, 235/375, 235/380, 364/406, 707/200, 707/10, 707/103, 707/104.1, 709/223
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: G06Q 20/105 involving programming of a portable memory device, e.g. IC cards, "electronic purses"
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

A service control and management systems, and more specifically a system to manage hourly working services, that has service beneficiaries'"'"' and/or service providers'"'"' smart cards, smart card readers at service sites, and a central server capable of communicating with the readers. In the system each reader has means for initializing a service time count after initialization of the transaction until a service ending time. Also, there are means for recording, periodically on a non-volatile memory, information relating to the performance of the services, and means for transmitting the information from the reader to the central server.

Claims

1. A control and management system comprising

service beneficiaries'"'"' and/or service providers'"'"' smart cards,

smart card readers at service sites, and

a central server capable of communicating with the readers,

each reader comprises means for initializing a service transaction when the beneficiary'"'"'s and/or provider'"'"'s card is inserted therein, means for initializing a service time count after initialization of the transaction and until a service ending time, means for recording, periodically on a non-volatile memory, information relating to the performance of the services, and means for transmitting the information from the reader to the central server.

2. A control system according to claim 1, wherein the information relating to the performance of a service comprise data identifying and indicating the nature of the service.

3. A control system according to claim 2, wherein the information transmitted contains:

an identifier of at least one service provider,

an identifier of a beneficiary of the service,

an identifier of at least one lessor sponsoring the service,

and data indicating the nature of the service comprising;

the date and the time,

the service duration,

a piece of information significant of the nature of the task corresponding to the service.

4. A control system according to claim 1 further comprising a number of beneficiaries'"'"' smart cards and a number of providers'"'"' smart cards, and the card readers at the sites are fixedly installed at the service sites.

5. A control system according to claim 1, wherein said smart cards comprise only providers'"'"' cards, and the readers are fixedly installed at the service sites.

6. A control system according to claim 1, wherein said smart cards comprise only beneficiaries'"'"' cards, and the readers are portable readers to be carried by the providers.

7. A system according to claim 1, wherein the smart cards further comprise non-volatile memory in the beneficiary'"'"'s and/or provider'"'"'s cards, said memory contains a field for time credit allocated and a field for identifying the beneficiary and/or the provider, the contents of these fields are downloaded to the non-volatile memory of the reader during a phase preceding the initializations.

8. A system according to claim 1, wherein the non-volatile memory of a beneficiary'"'"'s and/or a provider'"'"'s card comprises a number for calling the central server as well as a time and day for calling, and the reader comprises means for recording in its non-volatile memory this number, said day and said time from the card, as well as means for automatically communicating with the server at said number at said time and day.

9. A system according to claim 1, wherein the non-volatile memory of the reader during a first time use of the reader at a new site stores in said non-volatile memory information contained in the beneficiary'"'"'s and/or the provider'"'"'s card, and a code for identifying the beneficiary and/or the provider as well as a time credit allocated.

10. A system according to claim 1, wherein each reader comprises means for transferring to the central server, during the initialisation phases, data relating to the beneficiary and the service provider, and for receiving from the server validation data authorising a transaction.

11. A system according to claim 10, wherein the server comprises means for transmitting to each reader information not available on the cards, the readers comprise means for establishing a priority between said transmitted information and the information available on the card.

12. A system according to claim 1, wherein said means for initialising includes transmitting from said inserted smart card, time credit data and identity data, to said reader in which said card is inserted.