Public service answering point with automatic triage capability
First Claim
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1. A public safety answering point comprising:
- phone call receiving circuitry;
a central processing unit connected to said circuitry;
operator consoles connected to the central processing unit;
the central processing unit executing a stored program to select the highest priority call for presentation to an operator console wherein the stored program assigns a priority on the basis of at least two factors; and
said central processing unit determines a time period since a last emergency vehicle was dispatched to a call area and uses said time period to determine that the call is a new incident based on said time being greater than a predetermined period of time thus increases the priority of the call.
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Abstract
A public service answering point system is taught that will perform a triage on incoming calls both fully automatically and with caller interaction. The system will progressively shave out redundant calls and give high priority to calls that may represent a violent crime in progress.
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Citations
14 Claims
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1. A public safety answering point comprising:
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phone call receiving circuitry;
a central processing unit connected to said circuitry;
operator consoles connected to the central processing unit;
the central processing unit executing a stored program to select the highest priority call for presentation to an operator console wherein the stored program assigns a priority on the basis of at least two factors; and
said central processing unit determines a time period since a last emergency vehicle was dispatched to a call area and uses said time period to determine that the call is a new incident based on said time being greater than a predetermined period of time thus increases the priority of the call. - View Dependent Claims (2, 3, 4, 5)
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6. A method for processing emergency calls in a public safety answering point comprising the steps of:
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connecting to a plurality of calls;
assigning a priority score to each call; and
answering the call with the highest priority score wherein the priority is assigned on the basis of at least two factors; and
determining a time period since a last emergency vehicle was dispatched to a call area and using said time period to determine that the call is a new incident based on said time being greater than a predetermined period of time thus increasing the priority score of the call.- View Dependent Claims (7, 8, 9, 10, 11, 12, 13)
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14. A method of processing emergency cell phone calls in a public safety answering point comprising the steps of:
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connecting a call;
prompting an entry of highway location data via a telephone keypad; and
using the data by a central processing unit to prioritize the call for processing; and
determining by said central processing unit a time period since a last emergency vehicle was dispatched to a call area and using said time period to determine that the call is a new incident based on said time being greater than a predetermined period of time and thus increasing the priority score of the call.
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Specification